Company Response Review Report Review
False representation/ poor communication

Mark McGuinness Submitted this review about Andrew Auto Transport
Review made Live: 12/4/2014 2:25:00 PM
I begrudgingly give a star because I have to give at least one. This company mislead me in terms of price. I was also ensured that the "deposit" was not in addition to to the price quote but rather would be applied to my shipping cost, this was a lie. I was told that I would be communicated with during the week of shipping and given an estimate of delivery day, I was not. I was told the company "guarantees" to be within $60 of quote, it was not. When I communicated my displeasure I was flooded with emails which seemed to blame me for any problems. By the end of the communications in which I listed the ways in which I was displeased and potential remedies for what could be resolved (expenditures) I had to send an email to "please stop communications with me". To which the company replied "sheesh. I sound terrible. Ship your next car for free?" Not even at no cost to me would I use this company again.
NOT EVEN AT NO COST WOULD I USE THIS COMPANY AGAIN!!!

I feel that sentence bared repeating.

Don't use them, Im sure there our companies out there that keep their word, communicate with you, and are at least a little concerned with your potential needs (as opposed to just getting paid).
Shipment Details
Origin State:
Connecticut
Pickup:
On Time
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
60168
Quote or Order Cost:
$1107

Company Response
brian andrew desind from Andrew Auto Transport Submitted this response.
Response Date: 12/2/2014 9:42:00 AM
Dear Mr. Mcguiness, We are so sorry for your experience however you approved the dispatch sheet and paid the driver and allowed him to complete the job before mentioning anything about the payment issue you have. We can issue you credit towards your next trip however We clearly sent you an email asking you to approve the drivers offer and you did. That said we were shocked to hear about your issue with price only after the car was delivered and paid for. We wish you could have mentioned it sooner. The driver was in contact with you as well as our rep even on Thanksgiving. We hope the refund will suffice:)