Company Response Review Report Review
They are a rip off

Nancy Submitted this review about American Century Transport
Review made Live: 3/4/2009 12:07:00 AM
THIS COMPANY IS THE WORST THERE IS. THEY ARE CON ARTISTS AND LIARS. THEY GIVE YOU AN ACCURATE QUOTE AND TELL YOU THAT YOU DONT HAVE TO PAY ANYTHING TILL THEY PICK UP THE VEHICLE AND WHEN THEY SEND YOU THE PAPERWORK THEY TELL YOU THEY CANNOT PROCESS THE PAPERWORK UNTIL THEY RECEIVE A DEPOSIT THAT WILLBE DEDUCTED FROM THE AMOUNT OF THE QUOTE. THE DAY THE CAR WAS SUPPOSE TO BE PICKED UP THEY WERE STILL LOOKING FOR A DRIVER AND THEN WHEN FINALLY PICKED UP I HAD TO TAKE THE CAR TO THE TRANSPORTER 45 MINUTES AWAY. THEN ON DAY OF DELIVERY I FIND OUT THAT IT WAS A DIFFERENT COMPANY THAN THAT I DEALT WITH. THEY CHARGED ME EXTRA AND IF I WOULD NOT PAY IT THEY WOULD TAKE THE CAR TO MIAMI TO STORAGE TILL ICAN COME UP WITH THE MONEY.THE WHOLE GAS VOUCHER THING IS REALLY JUST DISAPPOINTING. THEY WILL NEVER RESPOND TO MY REQUESTS.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
100731-oj
Quote or Order Cost:
$990

Company Response
Evelyn Molly Monica from American Century Transport Submitted this response.
Response Date: 3/29/2009 1:22:00 PM
Unfortunatley,due to some circumstances prices may increase and it's on the signed contract. But ,the customer will always be notifed. We don't just send someone to pickup your vehicle without leting you know of an increase.