Mr. Carrato contacted us at American Century Transport and told us that the company he had contracted to move his vehicle had broken-down in Ohio and explained that he couldn’t wait anymore for them to complete the transport of his vehicle , he remembered us from a quote we had given him which would include a $300.00 gas voucher, he told us that he needed The vehicle moved as soon as possible preferably by that Friday or Saturday .As soon as the contract was received our dispatch department worked intensely in locating him a driver and successfully located him a driver and dispatched the vehicle to be picked up on that Friday ,Saturday The latest depending on when the driver would be getting to Ohio . When we contacted Mr. Carrato to let him know of the dispatch thinking he would be releived that his vehicle would be picked up in such short notice and be delivered by his timeframe , we were told by him that he wanted to Cancel because he was transporting it with someone else , and he demanded a full refund . This let us to believe that he must of double booked his transport with someone else at the same time .We informed him that we had found him a driver and dispatched his vehicle for pick up why was he cancelling and he told us that at that moment his vehicle was being picked Up by someone else and he was cancelling , he then was told that we were cancelling his order but he was not entitled to any refund because his vehicle was dispatched as to the terms and conditions of the contract he signed and agreed to. And as to his suggestion that he was told his vehicle would be picked up the next day that is a figment of his imagination we cannot and do not guarantee any pickup or delivery dates,and still we located him a driver and were going to get his vehicle delivered within three days and he still cancelled .