They Are Liars!!!

Anne Submitted this review about American Century Transport
Review made Live: 12/30/2008 7:33:00 PM
I booked American Century in sept,2008 well before they were to pick up my vehicle, they told me they would call 24 hours ahead to tell me when the driver would be there on Dec. 30th, 2008 was the pick-up date,They never had a driver they were scrambling to find one Great Business !!!Well they never called me so I had to call them yesterday Dec.29th,2008 only to have them hang up on me 3 times finally I used another phone to call them back so they wouldnt reconize the number that was coming in and they picked up the phone, it was Evelyn and she told me they were picking up the car today Dec.30th 2008 between 7p.m. & 9pm, well I call back today only to be told they never booked a driver to come today to pick up the car so she lied to me. Then I call again and speak to another woman at this point I didnt know who I was talking to because so many different woman are answering the phones and all telling me different stories all lies I might add. Then this afternoon I get a call from Brittany telling me the price went upI asked and why is that so she went on to tell me because of the gas I said yeh ok you have got to be kidding me the gas prices have dropped drastically, and we have to charge you $160.00 more I told her I will not pay it. I would rather eat my $190.00 deposit before I give them another penny so thats what I did. But they have no idea what they have started they opened a can of worms which will hurt their business, if they even have one after all the bad reviews I have been seeing these past few dayss. I advise everyone who are thinking about using this America Century Company to think differently cause they will be screwed as I was.You will never get calls back you will be hung up on and you will talk to nasty unedcucated people about how a business should be run, if they do answer the phone. The $300.00 gas card is a joke so don't fall for it. The way you get a $25.00 gift card for gas is if you spend $100.00 at the same gas station for a month and then send in your receipts, they will give you a $25.00 gift card and try to use it cause then the gas stations won't honor it. So All I can say is Good Luck if you use this company!!! Anne

Company Response
Evelyn Molly Monica from American Century Transport Submitted this response.
Response Date: 1/5/2009 9:49:00 PM
CUSTOMER DID BOOK ORDER 3 MONTHS IN ADVANCE FOR AN AVAILABLE PICK DATE OF DEC. 30TH, BUT AS STATED IN OUR CONTRACT PRICES CAN INCREASE OR DECREASE FOR MANY REASONS INCLUDING TIME OF YEAR, WEATHER CONDITIONS, FUEL PRICES , ETC. ALTHOUGH FUEL PRICES HAVE DECREASED, TRANSPORT PRICES HAVE INCREASED SINCE THE DAY SHE PLACED THE ORDER. DUE TO AN OVERWHELMING AMOUNT OF VEHICLES BEING TRANSPORTING AND A SHORTAGE OF DRIVERS THIS HOILDAY SEASON, DRIVERS ONLY WANTED TO MOVE PREMIUM PRICED VEHICLES. WE DID LOCATE A DRIVER THAT WOULD PICK UP HER VEHICLE ON DEC 30TH BUT SHE NEEDED TO PAY AN EXTRA $160, BUT CUSTOMER REFUSED TO PAY THE EXTRA $160 AND CANCELLED THE ORDER THE SAME DAY, BREACHING CONTRACT AND FORFEITING HER DEPOSIT. BUT AS A COURTESY WE OFFERED HER A CREDIT FOR FUTURE TRANPORTING NEEDS. AND IN REGARDS TO THE GAS VOUCHER,THIS IS NOT A SCAM, AS AN INCENTIVE WE ARE GIVING CERTIAN CUSTOMERS A GAS VOUCHER REDEEMABLE IN MONTHLY INSTALLMENTS WHEN YOU PURCHASE FUEL UP TO $100.00 A MONTH .YOU RECEIVE TWENTY FIVE PERCENT BACK IN A GIFT CARD TO REDEEM AT GAS STATION OF YOUR CHOICE WITH A MAXIMUM OF $25.00 PER MONTH EVERY MONTH TILL THE BALANCE OF YOUR VOUCHER IS FURFILLED DEPENDING ON THE INCRAMENT OF YOUR VOUCHER WE OFFER $300.00 AND $500.00 ,BUT YOU WILL RECEIVE THE FULL AMOUNT AS LONG AS YOU CAN PROVIDE PROOF OF PURCHASE OF THE MAXIMUM $100.00 TO GET YOUR MAXIMUM 25% BACK . THIS IS A CUSTOMER LOYALTY PROGRAM PROVIDED BY THE MAJOR GAS COMPANYS , UNFORTUNATELY SINCE GAS PRICES HAVE FALLEN RECENTLY IT MIGHT BE MORE DIFFICULT FOR PEOPLE TO CONSUME THE MAXIMUM $100.00 , BUT THEY CAN GET CREATIVE AND COLLECT RECEIPTS FROM FAMILY MEMBERS AND FRIENDS .WHEN GAS PRICES BEGIN TO RISE AGAIN IT WILL BE ALOT EASIER TO REACH THOSE $100.00 .BESIDES REASONABLE PRICING WE ARE GIVING YOU AN INCENTIVE TO RECEIVE 25% OF YOUR GAS PURCHASES REIMBURSED I DON'T KNOW WHATS WRONG WITH THIS IT'S NOT ALL AT ONCE BUT YOU WILL GET YOUR MONIES WORTH AS LONG AS YOU FOLLOW RULES OF THE PROGRAM .