Company Response Review Report Review
Careless & unprofessional

Rod Submitted this review about American Auto Transport (IL)
Review made Live: 1/22/2013 6:27:00 PM
I am a seasoned collector and restorer of classic motor cars from the 50s, 60s & 70s. I have been buying and selling cars, moving them all over the country and world-wide for more than 30 years. I have moved more than 150 cars within the US in just the last 3 years.

I engaged American Auto Transport Ph: 262-633-1020 to move a pristinely restored Rolls-Royce from Illinois to California. The car was purchased by a collector. I always book ENCLOSED because the cars are fully detailed and cleaned prior to delivery and it is a nice touch for the customer to receive the car in its immaculate condition.

American Auto Transport arrived to collect the car in the rain (not their fault) but would not allow our staff into the truck to wipe the car down once loaded, citing; “the car will have to be moved several times anyway so it will get dirty”. Management was contacted advising the car MUST be delivered in its original clean state. Contact was ignored. The car arrived dirty and untidy (inside and out) . Someone, presumably the driver, wiped the car down with a wet and dirty rag and the paint had light scratches and was muddy and smudgy. This inside had sand on the carpets.

The transport company took no responsibility for their action, did not return calls and made no offer to contribute towards re-detailing the car.

They are rude and unprofessional and I highly advise anyone moving anything collectable or of value to avoid this transport company. Quite the disgrace.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
75295
Quote or Order Cost:
$1300

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Lou from American Auto Transport (IL) Submitted this response.
Response Date: 2/13/2014 2:06:00 PM
Vehicle has been delivered in the same condition as picked up, and the customer signed off our BOL on delivering confirming that. I have no idea what Rod wants, but if he ships for more then 30 years as he says, he could call our Insurance company and claim the damage. We are Insured with A+ company for our cargo and liability. I guess that was not the case, so no one called us or the Insurance company. Nick