Do Not Deal With This Company

Moe Submitted this review about American Auto Relocation Pros.
Review made Live: 3/8/2008 9:24:00 AM
I spoke to Dianne on a Tuesday and she told me there is a space on a truck that is leaving on thursday and she can reserve a spot for extra $75 for expedited services. So she added that to my original quote that I received from her. She sant me the contract and on the shipping service she put: Standard, I then told her to change that and then she said there is nothing such as expedites, its either guaranteed or ASAP sh she changes it to ASAP, I asked her y not guaranteed, then she wanted to charge me another extra $85, that was the 1st lie.
I asked her for the truckers phone # and she gave me James trucking company, aphone # that never exissits. On Thursday the driver was supposed to call, he never did, then I called Dianne and she started coming up with all sort of execuses from snow to traffic and the driver couldn't pick up my car, then Friday and Saturday Dianne stopped answering my phone calls when she sees my #. We now only can communicate by email. then she emailed me saying she found a new truck and then can deliver my car toa different city and my car will be picked up on Tuesday which is 6 days late pick p,I asked her about the extra $75 for expedited services and she never replied. I had enough of her lies and I refused to have my car shipped to the city that is 4 hrs far,and I asked her to give me back my full $145 deposit, she only wanted to refund me $75, so I disputed the charges and Im waiting on my credit card company.

At end, all Dianne does is she takes your deposit and she hopes that u cancel so she get to keep $75, and she lies about everything and she is very rude and has no customer service skills, and after she get deposit she never answes the phone.

Company Response
Dianne from American Auto Relocation Pros. Submitted this response.
Response Date: 3/13/2008 8:00:00 AM
IMPORTANT INFO ON THIS REVIEW! This entire review is fraudulent. Below are actual transcripts from the customer & broker. Due to the rules of this site, this review can only be removed by the customer, however, legal action is pending against Mr Mooa'taz Loulou (reviewers actual name). We believe that he has posted this maliciously for reasons that are rooted in bigotry and sexism. This order was booked and scheduled for the 21st with a 3 day window, the customer cancelled that truck on the 22st, then reinstated his order that afternoon. It was rescheduled for delivery to a different border location with the customers approval (see emails below),it was going to Ontario and our second truck arrived to pick it up and was turned away by the customer. Please see transcript of actual customer/broker emails below: PLEASE NOTE< THE ORDER GOES NEWEST AT THE TOP, OLDEST AT THE BOTTOM >>> "Quotes Department" <Quotes@Auto-relocators.com> 2/25/2008 9:11 AM >>> Am I speaking to two different people here? The last conversation we had you told me that sending it to Port Huron was fine as long as you had 3 days notice to fax the paperwork to that border. As for your $75, you cancelled the day the vehicle was supposed to be picked up last week!! We had to cancel that truck, and then we started the whole process all over again when you decided to reinstate your order later that same afternoon. I really think either I am speaking to two different people or there is a language barrier here, because what you told me (and please reference the email where you asked info on the alternate delivery location, I can forward it to you of you need it) last week and what you are saying today are two different things. I have done quadruple the amount of work here than any other order I currently have because you are so indecisive. The truck is arriving tomorrow to pick up, this would be the second truck I am sending with you