Company Response Review Report Review
excellent service, communication

Sam Submitted this review about Alpine Transport Inc.
Review made Live: 6/27/2012 7:38:00 PM
Dave was great in helping book a carrier and, more importantly, excellent in following up with me by phone, e-mail, and text afterwards. Our initial target price of $1300 didn't seem to attract carriers to my "remote" pickup location, but Dave was then able to book one for $1400 total. I was not charged a deposit by Alpine until the carrier was confirmed. The carrier was a few hours late past the carrier's stated pickup time, and Dave was very helpful that Saturday in communicating with the carrier and with me. The car was delivered in good condition ahead of schedule, and Dave followed up with a phone call the next day to make sure everything went okay. I haven't experienced excellent customer service like this in a long time.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
19502
Quote or Order Cost:
$1400

Company Response
Mike Feuerhelm from Alpine Transport Inc. Submitted this response.
Response Date: 7/13/2012 12:02:00 PM
Sam, Thank you for the positive review. I'm thrilled that you are so happy with the service. It means a lot to me and the company that our customers are satisfied. Even if there are problems. We do our best to take care of them and make sure that they are forgotten about as soon as possible. Feel free to call or e-mail anytime. Thank you.-Dave 712-210-4019 http://www.alpinetransportinc.com/transport-quote.html