Company Response Review Report Review
Terrible Experience with Alpine!

Amy G Submitted this review about Alpine Transport Inc.
Review made Live: 5/12/2012 5:33:00 PM
I booked Alpine to deliver my elderly mother's car from MN and FL and back. I talked with Mike multiple times about the dates of our trips, and even sent an detailed fax of the specifics of our trip, dates, contact numbers etc. They did pick up our car in MN, but it was later than expected, so my mom went a week in FL without a car. For the trip back, Mike left me a voice mail saying the car would be picked up the day before we flew home from FL. However, upon calling him on that date, he informed me that he would not a truck available to transport our car home. He asked us to park it in a parking lot somewhere and hide the keys! We were basically stranded by this company in FL. One of our family members had to drive it home from FL to MN alone. We asked to be compensated and was told no, that he already gave us a good enough deal. Mike also gave us excuses that his trucks had hit bad weather and/or had broken down. This company uses no paperwork/contracts either, so I have no legal grounds to go after them in court.

Totally unprofessional company! Will never use again.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Minnesota
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
18175
Quote or Order Cost:
$1000

Company Response
Mike Feuerhelm from Alpine Transport Inc. Submitted this response.
Response Date: 5/13/2012 4:41:00 PM
Amy, Again, I apologize for the inconvenience. As soon as we had a hold that was beyond our control. I let have you know. We always answered the phone when you called. You didn't even give me a chance to get you taken care of with another solution. As fare as not using any paper work. That is completely false. I have the bill of lading that you signed on pick and drop off when we moved the car in the fall. There is a reason why we don't take deposits. We have been in business for 12 years and have shipped more than 36,000 cars. You really think for a second we aren't legit? I have better things to do than lie to a customer. I wish you knew how hard we work and what we have to deal with on a day to day basis and maybe you wouldn't spend so much time and energy trying to deliberately hurt us. I'm em very sadden by this review. To all of our great customers: Thank you so much for your relationship. It means so much to us. http://alpinetransportinc.com/transport-quote.html http://transportreports.com/Alpine_Transport_Inc_IA