Fraudulent billing practices! - Stay clear

Khac Phuong Vu Submitted this review about Allied Auto Shippers
Review made Live: 7/11/2018 9:26:00 AM
Avoid this company at all costs! They provided me a quote to ship for $575 and then had a lady by the name of Susan call me an hour later and said that the price will be $600. I told them to cancel since they can't keep their word. They proceeded to commit fraud and charge my credit card $154.99! I will be taking this company to small claims court to teach them a lesson. Hopefully everyone that reads this will look elsewhere when looking to transport their vehicle.

Company Response
Ryan from Allied Auto Shippers Submitted this response.
Response Date: 7/11/2018 6:45:00 PM
We apologize for any miscommunication on this matter. The quote was 575 total and the driver did call in requesting $25 dollars more. We contacted the customer ( Khac) to give him the option seeing as it was only $25 dollars more. Khac said yes to the cost and provided us with his credit card at that time. We never charge a card with out the customers permission. A few hours later he sent and email saying he did not want to pay the $25 more. We called his to ask what changed and he hung up the phone saying he did not want to pay the $25 more. We have canceled the order and refunded the 154.99 deposit. We are still a little confused as to what happened and why the change of heart but we wish Khac the best.