It's been a week and I'm still waiting for them to pick up my car
Charise
Submitted this review about
Allegiance Auto Shipping Inc.
Review made Live: 4/2/2010 9:20:00 AM
This company has terrible customer service. The salesperson failed to communicate to the carrier that my car had to arrive on the 3rd (although we did send a last minute change to the 4th, which apparently Jessica never got because she doesn't seem to check email - but that is probably our fault), so around around 9AM the carrier who was expected to pick up my car called me and informed me that he just got notice that the car had to arrive on the third, but he was scheduled to drop off the car on the 2nd, and there was no way he was sticking around until the 3rd.
Since nobody was going to be in Delaware on the 2nd, they had me call Allegiance again, and Jessica was very confused and unhelpful. She first insisted that they were going to drop off on the 3rd or 4th. I informed her that the carrier said otherwise, and she said, "Oh...well, they can drop it off on the 3rd. In the morning."
I'm not sure if the carrier was aware of this, but it didn't matter because by the time I found someone to pick up the car early and okayed it the carrier had gotten tired of waiting around and left. Jessica said that they were looking for another carrier. I asked for an estimate on when I could expect it, but Jessica said she had no idea and that I just had to sit around day and night waiting for a telephone call that could come who knows when. She did not call me or email me the rest of the day.
The next day I still hadn't heard from her, so I called them again and asked Jessica the status of my order. She then informed me that I had to send an email stating that we were rescheduling and that I was okay with $100 being charged to the credit card. What?? 1) it was her miscommunication that caused the failed transport, and 2) why didn't she tell me this the day this happened? Why had I been waiting around when nothing was being done to ship my car???
So I emailed her the requested information, then called to verify that she received it. Surprise surprise, nobody answered the phone again (and i got to hear that bs recorded message about how they're leaders in customer service and hold your hand through the whole process). So i left a message. The whole day goes by and I haven't heard from anyone, so I called again and got Jessica O, who was a bit more helpful. I asked if they had received my email and when i could expect another carrier. She checked with Jessica N and nope, they hadn't checked their email (or VM apparently) and could I send it AGAIN? But I never got a response on when I could expect a new carrier to be found.
So here I am, 3 days after the car was supposed to ship, 100 extra dollars poorer, with my car, waiting for a phone call, with no idea whether it's going to come today, tomorrow, next week, or next month.
