Robert, Although you did not place your order with us but still feel compelled to write a review, we would like to take this opportunity to correct a few of the lies written in your review. Firstly, as you know this shipment was scheduled by Nicole Overton and originally scheduled for a pick around the 20th of December. On December 10th, Nicole called our office and requested that the shipment be moved up to December 12th, which was a Friday. She was explained over the phone that we would be happy to accommodate the request however; the pick up is not guaranteed for this specific date since it is being changed at the last minute. We were in touch with Nicole on several occasions throughout this week including, Friday December 12th and Monday December 15th. On Monday morning, December 15th, Nicole left a message at the office stating that her pick up contact decided to visit family out of town for Hanukka and was leaving town that day and would not be available again until December 23rd. She even apologized for the late notice and stated that she was not informed of this until late Sunday night. As explained to Nicole, we scheduled a driver to pick up the vehicle on December 15th in the afternoon however no one was available to release the car and therefore we were forced to cancel with the driver last minute. We then offered to schedule a new driver to pick up the vehicle on the 23rd when the pick up contact would return. We did everything within our power to accommodate all of your needs and did not charge you a rescheduling fee either time that you changed your available pick up date. We have been more than fair and honest with you, but we understand that being a third party in this situation and not the actual customer is a bit confusing for you since you clearly did not receive all of the correct facts from Nicole. Lastly, we had a driver scheduled for a pick up on December 15th for the original cost quoted to you and there was never any mention of an expedited fee of $100. Our expedited fees range from $250 to $350 so clearly this could not have occurred. You also claim that you agreed to this arrangement however you have never spoken to anyone in our office. Our correspondence was solely with Nicole Overton.