Company Response Review Report Review
Rude and Unprofessional

Wynn Sherman Submitted this review about All States Car Transport
Review made Live: 8/8/2011 1:53:00 PM
I was skeptical to use this company because of the low quote. Kat claimed she would be in regular contact and that although it may take a few days, she thought she could find a driver. After not hearing anything for 5 days, I requested an update. Kat eventually got back to me and said she had located a driver.....for $200 more than the original quote. Classic case of bait and switch. I expected an increase in the original quote...but nowhere near 40 plus percent without any suggestion of cutting the commission of the broker who provided the low ball quote. When I expressed my disappointment, Kat was short, rude, and hung up the phone. She did not answer when I called back to discuss. This is not the way to do business-I would never use this broker again nor do I recommend them to anybody.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
New Mexico
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
70674-BI
Quote or Order Cost:
$475

Company Response
Danit from All States Car Transport Submitted this response.
Response Date: 8/31/2011 11:16:00 PM
We are truly sorry that you had a bad experience with our representative. I assure you that we thrive to provide all our customers with the best customer service. When the representative called you and told you about a driver that we had interested in your load for more, it was just an offer. You were by no means obligated to take that carrier. We always inform our customers when there is a carrier that is interested in their load, weather it be for the quoted price or a little more. Would you have called in to our toll free number 1-877-320-2758 and asked to speak with a manager, I would of personally taken care of your order. Again, I apologize for the inconvenience and should you need anything in the future, you have my direct information. Regards, Jessie F. 954-674-1463 Customer Service Manager