Company Response Review Report Review
Did their job, but communication was lacking

YY Submitted this review about All States Car Transport
Review made Live: 7/5/2011 7:39:00 PM
First I want to say that my primary contact person in the company, Jessie, was very helpful and knowledgeable, and I am pleased with the job she did. I was quoted $865 but ended up paying $975, which I understand is somewhat out of All States' control. My car made it to its destination safely, but my less-than-perfect review is based on the following:

(1) I made my reservation almost two months in advance

(2) I never received a courtesy call from the company to update me on the status of my order. Up until the point of desperation (read on for details), I had to initiate every single correspondence with All States.

(3) my car was picked up six days after the first available date. At the last minute, I had to call on a friend's relative to help me watch the car, which was a big inconvenience. This is not All States' fault, because the carrier's truck broke down. However, All States should have been on the lookout for a carrier way before my first available date and called to ask if I was willing to have the car shipped off earlier. I made it clear that I would be out of town by 3 days after the first available date.

(4) Most of the employees I spoke to were not helpful, with the exception of Jessie, who became my main contact after it became apparent that I was on a short timeline, and All States had very little time left to find a carrier for my car. Jessie's attitude was great, and she was very professional.

In short, I would recommend this company, but with caution. Make sure to be proactive in following up with All States. Don't be afraid of "bothering" them. I made the mistake of backing off for fear of being annoying, and the result was that my pickup ended up being late. In the end, the car made it across the country safely, so this experience was not entirely negative.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
55311
Quote or Order Cost:
$975

Company Response
Danit from All States Car Transport Submitted this response.
Response Date: 4/3/2012 9:41:00 AM
Yao, I would like to start with thanking you for your less than perfect review. It is very detailed and shows that communication is key. You are 100% right. If you have any questions or would like a status update on your order, I always advise customers to feel free to call as many times as they like. We're here. Our representatives are always available between the ours hours 9am and 7pm EST. Most of our representatives provide their customers with their cell phone numbers in case you need to get a hold of them after business ours or weekends. We thrive to offer all our customers The Best Service. You made your reservation 05/09/11 12:20 pm on-line. You never spoke to a representative. Your first available pick up date was on 06/25/11. In your notes from shipper you stated "I'd like to avoid delivery on 7/1-7/3. Delivery contact will not be available to pick up the vehicle on those dates. Pickup date cannot be later than 6/27" We located a carrier 06/22/11 5:42 pm however, the pick up date & delivery was not good with you, so we continued to search. On 06/24/11 12:36 pm we located the carrier that we dispatched your vehicle to. Your vehicle was dispatched and accepted : 06/24/11 12:46 pm. Load date:06/27/11 We do not have control of the carriers, weather or traffic conditions. This is why we never guarantee you a specific date or time and always ask for at least a 72 hour pick up window. Your vehicle was delivered on 7/6/11 transit time was 4 days. I sincerely apologize for the delay and inconvenience. We tried our best to get someone that fit your needs best. If you or anyone you know, ever need assistance in transporting your vehicles in the future, please be sure to call me directly and I will personally take care of them, all the way until the end. It was a pleasure serving you. Jessie F. CSM/ Dispatch 954-674-1463 Direct