Company Response Review Report Review
I should have known better!

Jesus Submitted this review about All Coast Auto Transport
Review made Live: 4/26/2012 12:37:00 PM
I highly suggest you stay as far away from All Coast as possible. They have to be one the most unreliable, unprofessional and con artists that I have ever dealt with. To get your business, they will promise you the world, but as soon as that get your deposit you are totally screwed.

I couldn’t have been more clear on my requirements and schedule. They never had the decency to return any of my emails or phone calls. Please see one of the emails that I sent them below.

You have been warned!!! For the record - I ended up using Ground Force One and it couldnt have gone any smoother. Thanks...


Osei,

I have tried calling you and Denise on several occasions and I have been unable to speak with anyone. As described below, please cancel the transport of my car and give me a full refund as soon as possible.

How is it possible that no one contacted me for the last two days with any updates?

Thank you,

Jesus Vilaseca

From: [mailto:liqer@comcast.net]
Sent: Thursday, March 01, 2012 7:49 PM
To: 'All Coast Auto Transport - Osei'
Subject: RE: Your Car Shipping Order Placed With Us

Osei,

I am experiencing exactly what I told you that I didn’t and couldn’t go through. I was very clear when we spoke prior to agreeing for your company to transport my car. I clearly stated that the car had to be picked up no later than Saturday March 3rd, 2012. At that time, you told me that the car would be picked on Friday March 2nd or at the latest on Saturday March 3rd . It is now Thursday night and Denise still has been unable to find a driver to conduct the transport. I cannot risk the chance of flying from Miami to New York and find that that you were unable to schedule a pick up. I am left with two choices 1-lose my $5,000.00 deposit or 2-Fly to New York on Saturday and fine some form of transportation to transport the car to Florida. I should not be on standby waiting and hoping that your company finds a driver. I even agreed to pay a additional fee to assist you in finding a driver sooner than scheduled.

The lack of communication is unprofessional and overall unethical. Your company needs to step into the shoes of the customer so that you can see each individuals situation.

Please cancel my order and return my deposit as of March 1st, 2012.

Thank you,

Jesus
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
76052-UP
Quote or Order Cost:
$1000

Company Response
Helen Stabile President from All Coast Auto Transport Submitted this response.
Response Date: 5/27/2012 5:20:00 PM
This customer, Jesus Vilaseca, placed an order on 3-28-12 and stated the 1st available date the car could be picked up was 4-1-12. As stated in Our Terms and Conditions signed by this customer, we are unable to guarantee pick up or delivery on specific dates and or times. We also state we are brokers not carriers. Although he claims he was unable to speak with anyone, we did speak with him on 4-1-12 and told him we would attempt to meet his urgency. We were able to dispatch this to a carrier on 4-3-12 which this customer indicated would still meet his needs. He cancelled after the dispatch. To any potential customer reading this review, do not make the same mistake of trying to box a pick-up into a day or two. Even in the best case scenario, a driver could face a mechanical breakdown that could alter a pick-up or drop off. 99 percent of our reviews are all positive. It is very difficult to please the other 1 percent that are unreasonable.