Company Response Review Report Review
I'd rather push my car than use them again.

W Snitkin Submitted this review about All Coast Auto Transport
Review made Live: 4/22/2012 11:29:00 AM
I would not recommend this company at all. They did not follow through at all. I was told I would have a pick-up schedule in 24 hours - it took 10 days to get a confirmed pick up.

And they wanted the cars 80 miles away on the same day pick up was arranged! I had to drive the two cars 80 Miles to another City to get picked up - and the price was raised significantly.

The companies they contracted with were on time, knowledgeable and friendly. I would not recommend All Coast Auto Transport to anyone. They did not return phone calls, as promised. We were told we would have a pick up date on one afternoon (I was told by Scheduling Manager "I Promise to call you back with a time"), yet we never got a call back. At one point, we were informed that Doug, the sales person we had worked with initially, and continued to work with - had been off work for the past week, and there was no way we could have spoken with him. The Manager told me "You know nothing about Logistics", and I don't know how difficult it is - and that they have 2200 cars at any given time.

I was told 10 days after the contract was set up that they couldn't find a driver to come to our rural area - It was a total surprise to them that we lived in the mountains, even though we explained this from the start, and repeatedly. To get the cars shipped we agreed to take it the cars to the nearest city. It seemed like no one on the phone lines had a map, or access to the internet to see where we lived. This was very, very frustrating - as we were moving across the United States and needed to make plans. Al Coast Auto Transport was not helpful, or understanding. I rate this company with a ZERO.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
49467-FP
Quote or Order Cost:
$2650

Company Response
Helen Stabile President from All Coast Auto Transport Submitted this response.
Response Date: 4/22/2012 1:47:00 PM
This order placed on December 26th. There is NO way this customer was told he would have a pick-up in 24 hours! Our customers are contacted within 24 hours to verify their information on their order is correct. Like in this case, the customer used in incorrect phone number an email address during their initial inquiry. The quotes we provide are automated by Central Dispatch using carrier prices for recent transports from closest pick up and drop off cities. This vehicle was transported 2236 miles from Reno, NV to Spring Hill FL in a VERY reasonable time frame; especially during a holiday week were most carriers are not transporting and spending time with their families. The pick-up location was changed to Reno after numerous unsuccessful attempts to locate a carrier willing to risk dangerous travel into the mountain area. Our reviews are 99.9 percent positive. With the extremely high number of transports we arrange however, we do from time to time have to incur a negative review posted by an extremely unreasonable person with ridiculous expectations. We are sure any reasonable person would agree.