Company Response Review Report Review
Damage

Roosevelt Robinson Submitted this review about All America Auto Transport
Review made Live: 1/12/2011 1:46:00 PM
The vehicle had damage to it. AAAT advertises that they have insurance, but are quick to send an email with legal code attachemetst that they do not have any responsibility. They sent me to the carrier, ASU Auto Transport out of Dayton, Ohio. ASU will not retirn my phone calls. I had to contact AAAT, to get to get any response from ASU. The actual trucking company (ASU) sent me an email asking for th copy of the estimate, which I faxed, and emailed to them. They will not respond. I even offered that I would take half the estimate since the bumper had some previous scratches (but it is now gouged all along the bumper, beyond repair - it had to be replaced).



Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
79442
Quote or Order Cost:
$931

Car Condition
  • Vehicle was damaged
Company Response
Steve Walter from All America Auto Transport Submitted this response.
Response Date: 1/21/2011 6:59:00 PM
Our company contacted the carrier AUS Auto Transport in regard to this damage claim. They faxed us a copy of the condition report showing prior damage to the bumper of Mr. Robinson's vehicle at the pick up. Mr. Robinson's father at delivery signed off on the condition report that there were no additional damage. We did everything to help Mr. Robinson even having the president of our company contact ASU Auto Transport to make sure that they were handling this situation in a professional manner. The condition of this vehicle was clearly noted, and Mr. Robinson contacted us days after this was delivered with a clean bill of lading at delivery signed by his father. We are sorry for the inconvenience.