First thing I would like to mention is Marjorie Carls refund delay was do to her not updating her address with us when she cancelled her order and requested the refund. Mrs Carl gave us a very small window to work with in assigning her vehicle for pickup. We were able to assign it very quickly and meet her expectation however the carrier did have a mechanical breakdown. We apologize for this, but unfortunately in our industry this does happen even to brand new car haulers. We were working very hard to get Mrs Carls vehicle reassigned to another carrier when she scheduled a flight to Boston. We told her that was no problem if she wasn't going to be there she could leave the vehicle with her family member and we could pick it up from them. She said no she didn't want to do that then cancelled. I normally would not mention this but Mrs. Carl was very rude to us most of the time we spoke with her. We did try our very best to please her and make her happy but the circumstances happened that were out of our control that upset her. We did send Mrs Carls refund check to her right away but we did send it to the address we had on file and learned later that she had changed her address and did not forward her mail. About 3 weeks later we received her returned refund check in the mail. We immediately sent the check to her new address in the original envelope mailed back to us so that she knew we did send it and were not being dishonest. Her refund delay was not Agapes fault. It took longer to get to her because we were not informed of the new address when she requested her refund. We are surprised this review was just now being posted because Mrs Carls order with us was back in April of this year. We work very hard to please our customers and make them happy and hope that Mrs Carl will understand we did not mean for her to be unhappy.