Review Report Review
Great customer service. Not so great transporter

Jason Submitted this review about Agape Auto Transport LLC
Review made Live: 6/9/2010 2:02:00 AM
This was a hard review to write. On one hand, the ladies at Agape were absolutely amazing. They were polite, helpful, and actually a joy to deal with. But on the other had, the transporter picked to deliver my car was very difficult to work with.

I hate to nay say a guy, who is at least working and trying to make a living. The transporter was probably in his 60's and hard of hearing. Im not sure he knows how to operate a cell phone properly. He picked up the car on time, but he called a whole day before the delivery date and said he would be there in 2-3 hours. I was not expecting this as the delivery was a day early and I am supposed to get a phone call well in advance (not a few hours) to let me know they were coming. I had plans with friends and missed them because of this.

As I mentioned above, the guy was very hard of hearing. I had to yell very slowly while cupping my hands around the phone. He still could not hear me. So I called Agape and they were nice enough to do their best to communicate with him. He was supposed to meet me right outside my neighborhood on the nice wide street, but he came into my cul-de-sac instead. Normally this would not be a bad thing, but in the process of trying to turn the trailer and truck around in the cul-de-sac, he backed the trailer into my neighbors parked car. And guess whose car happened to be at the back of the trailer? That's right- mine. He actually backed the Falcon into another car. Luckily there was no damage that I could see, but still annoying.

Anyways, I got my car in one piece, early, and for a good price. I loved dealing with the Agape folks. Would I use them again? Yeah I would. Hopefully next time I would get a better deliverer. At least he didn't try to rip me off of more money like I have read about, so that's a plus.
Shipment Details
Origin State:
Oklahoma
Pickup:
On Time
Destination State:
Texas
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
89913-DM
Quote or Order Cost:
$465