Mr. Chung placed his order on Aug. 28th. He chose the Rockbottom shipping option price of $880. Our Rockbottom shipping option is for customers who are not in a time crunch; however, most vehicles are picked up within 1-10 from the first available date. We did explain this to John in detail and we also offer this explanation in writing on the quote and terms and conditions. On Sept. 3rd, 6 days after his first available date, we called Mr. Chung to let him know we had a carrier that could transport his vehicle for him. They could pickup on Sept. 5th and deliver around Sept. 16th. We did explain to him that this carriers spot was $50 more than his quote. We asked him if he would like us to proceed with this carrier or if he would like to wait on another carrier. He chose to go ahead with this carrier at that rate. We never told Mr. Chung his vehicle would be delivered quicker. Mr. Chung did call our office today to complain about his vehicle not being delivered. The carrier has kept him informed of his progress. The driver has left messages for him letting him know that he has been delayed traveling across country and his vehicle will be delivered tomorrow, Sept. 19th. We did indeed tell Mr. Chung that the delivery date is an estimated date. Because the drivers can run into all kinds of unavoidable delays, we cannot guarantee delivery dates. We did our very best to explain everything to Mr. Chung; however, he was very upset and really didnt want to hear anything we had to say. We completely understand Mr. Chung being upset about his vehicle not arriving yet. And the drivers do their very best. We are sorry he feels we have been unkind and unhelpful to him. We never want to make any customer feel this way. We feel we did our very best to explain the situation to Mr. Chung and to inform him of all the details. We apologize for any miscommunication on our part.