We are shocked that Mr. Andrew DeHennis of Austin Texas stated that his review is completely true because he is not telling the complete truth. In addition we found it odd that he waited over 30 days after his vehicle was delivered to write this review. In the following paragraphs I will explain how Agape does have a backup plan in situations where carriers breakdown. Also we always stay in communication with the customer, and handle things between the driver and customer. If the customer requests the drivers phone number we do give it to the customer in case they want to check on things themselves. We have a high rating in this industry because we stand by these policies. Mr Dehennis stated we didn’t know about the breakdown. That was incorrect. We notified him of the breakdown. In addition, we have a very strict policy for accepting carriers into our network. I will explain that process below. Also, we never tell customers to just “read the contract” as he stated. Lastly, we always do our very best with each customer’s transport and that is how we remain high in customer ratings. We are sorry that the carrier broke down in Tucson Az. Unfortunately this happens once in a blue moon and we do our very best to get things resolved quickly. As hard as the carriers try to keep up with all the maintenance on the trucks they sometimes still have mechanical issues like any vehicle that is driven constantly. We did stay in complete contact with Mr Dehinnis about the situation the entire time the vehicle was in the carrier’s possession, and we were very proactive in solving the situation and did not just leave him to deal with the driver as he stated. We were in contact with the carrier company and the mechanics office where the carrier was being worked on every day. To give a brief description of what happen; the mechanics shop expected to get the parts in and the truck fixed in 1 day. However, the mechanics shop received the parts a few days late delaying things a little further. We offered to get another carrier to come out and pickup Mr. Dehinnis’s vehicle but the mechanics shop said that the part should be in shortly and they would have the carrier up and running very soon so that wouldn’t be necessary. We decided to go ahead and wait because the new carrier would have been there at the time the current carrier was fixed and back on the road. Mr. Dehinnes was in agreement with this. Having another carrier come get the load from the broken carrier is generally the back-up plan when a carrier does breakdown. However we were in complete communication between all parties and were very proactive in trying to resolve the situation as soon as possible. Mr. Dehinnis stated that Agape hired a carrier that will not inform you if they breakdown. Agape has a very extensive process in qualifying a carrier for our network. First, carriers must be licensed with the FMCSA, the federal dept of transportation. Secondly, carriers must have a high rating in our industry of customer satisfaction (this is an internal industry rating were all brokers and carriers rate experience on each transport). Thirdly they must carrier both Cargo and Liability insurance on each truck. Fourth, they must have a high rating on previous transports within our company and for our customers. We only have carriers in our network that meet ALL of these high standards all of the time. That is how we keep our customers vehicles safe and customers satisfied with the service they receive. Mr. Dehinnis was contacted by Rebekah. Our notes show that he was contacted by both email and by phone. The messages left were not ever returned though so she assumed he was satisfied with the situation and things had been resolved. Which is why we were shocked this review was posted so late. We apologize that Mr. Dehinnis was dissatisfied with our efforts. We really did try to make the best of the situation and get it resolved as soon as possible. We felt we did communicate with him and work to get the situation resolved. I am sorry and shocked he was not happy with our efforts. We always try to do our very best with every situation and customer.