We want to offer our most sincere apology to Ms. Bethanie Healey again about the damage done to her vehicle. She has every right to be upset about this carrier. They were indeed late and this was due to mechanical issues; however, Safe Transporters neglected to keep Ms. Healey and Agape informed of their status. This problem has been addressed with the management of Safe Transporters. It is our responsibility to make sure that all carriers have adequate insurance to cover any damage that may occur. Sometimes the process in dealing with insurance companies can take longer than we like. This is true for private and commercial insurance claims. We are pleased to hear that the claim process, once started, was finalized quickly and that payment was paid to you promptly. Again we are sorry about the experience you had with the carrier. Thank you so much for recognizing that the carriers service and Agapes service are separate. We appreciate you mentioning we did a great job for you.