Absolutely no hassel and helpful/courteous too!
Diana L
Submitted this review about
Agape Auto Transport LLC
Review made Live: 4/22/2008 1:58:00 PM
Summary:
Pro: competitive price, excellent customer service, arranged a great transport company, extremely fast transport
(somewhat) Con: pickup was much earlier than expected
I needed to ship my car from Fort Lauderdale to Los Angeles before the end of the month.
Like everyone on this site, I solicited quotes from many highly rated companies (April 8th). While Agape did not give the least expensive quote, it was certainly competitive. On April 9th, I accepted the quote and literally within minutes got a call from Christy at Agape to set up a pickup time. Within a day my car was lined up for transport with Golden Key Express (all contact information also provided).
The pickup date (April 17th) was much earlier than expected (see below), but still okay. Misty from Golden Key Express called on April 14th to give me my driver's (Danny) contact information and that he would be a day early. Danny called the afternoon before my morning pickup to let me know when he would be in my area. He performed a thorough inspection of my car and noted dents, scratches and chips, and my car was off! Danny called me a day before he got to California, then again about three hours before he arrived in L.A. Since I'm still in FL, my parents received the car and informed me that it was in perfect condition.
Thank you Golden Key Express and Agape for such a stress-free experience! :)
More details about my experience:
I had many questions about transporting my car (first time!), and my contact at Agape (Christy) was extremely helpful and courteous. Christy explained that about 3,500 cars were being transported out of Florida (must be all the snowbirds leaving), and advised that I give as large a window as possible. We decided on April 19th, but she noted in my record that I was leaving on the 26th and preferred to have the pickup date as close to that date as possible.
To my surprise, my assigned pickup date was April 17th! I called Agape to see how that happened. The representative confirmed that I had requested a pickup date close to the 26th. She understood my situation but reiterated that many cars being shipped from Florida, so it was in my best interest to keep my assignment. Since I had read many horror stories about cars not being picked up on time, I decided to take her advice. For others this may have been a bad turn of events, but I carpool with my roommate and he has been able to drive me anywhere I needed to go.
I ended up having to meet Danny at a lot about 2.5 miles from my home, and my parents had to pick up my car about a mile away from their house. Danny explained that these large trucks are not allowed to be more than 0.5-1 mile away from a major state/federal highway without a very expensive permit. So, he drove me home in my car, inspected it there, then drove back to load it on his truck. Although Agape gave an estimated arrival date as April 27th, Danny told me to expect the car around April 20. And sure enough, he got to L.A. on the afternoon of the 20th, safe and sound!
