The total transport amount for Mr. Carlos Wang was $955. Agape nor it's carriers are responsible or liable for rental costs. Mr. Wang placed his order on Jan. 29. He told us that his vehicle could be picked up as early as Feb. 1. He told us that he would like his vehicle delivered before Feb. 20th but to try and deliver as close to the 20th as possible. But he would have his friend available to accept delivery of the vehicle if it arrived before he did. We got his vehicle assigned to a carrier to be picked up on Feb. 1st and delivered approximately Feb. 12th. All dates are approximate because the drivers can not know what delays they may run into when traveling across the country (i.e. weather, traffic, customers, mechanical issues, ect.). When the driver tried to call the customer and his friend a couple of days before delivery, NO one was available. We tried to call as well, and we could reach no one. It is very important to provide numbers that you can be reach on so that the driver can call you and give you an update and make arrangements for pickup and delivey. This is the reason the vehicle was delivered 6 hours away. The customer nor his friend were available for 2 days and they did not return any of our calls. Mr. Wang did tell us about the crack on the dash. We do not who is responsible for this. The drivers do not inspect the inside of the vehicle, only the outside. We did advise Mr. Wang to call the carrier to file a claim. This is a standard procedure. When our customer service representative was trying to help Mr. Wang with the claims process, he became verbally abusive. We wanted to help him with this process but he wouldn't let us. We and the carrier can only do so much. He was unreachable, unresponsive, and unreasonable with our staff. We are not crooks and Exotic Carriers has always done a very good job for us. If Mr. Wang decides he would like us to explain the claims process to him, he is free to call us again and we will help him.