Company Response Review Report Review
Enclosed 55 Buick

Paul Falabella Submitted this review about Agape Auto Transport LLC
Review made Live: 4/11/2012 6:40:00 AM
1955 Buick Hunsville Al area to NYC metro area.
On the plus side: Folks on phone are very nice. Price was middle of pack of quotes I got.
On the down side: No communication what so ever. If I did not call them I heard nothing.
Transport was assigned to(most companies are just brokers) Alamo USA, they are worse.
Truck showed up unannounced to vehicle owners home,who had to come home from work.(Agape/Alamo had several contact #'s).
Vehicle was picked up on 4/3. I was told to expect delivery 4/7 then 4/8 then 4/9. If I had not called I would not have known about these delays. Several times trying to reach Alamo I got a "mailbox full" recording.
Vehicle finally arrived 7pm 4/10.
I saw vehicle in person on 3/21 and cannot say what happened in between but when vehicle arrived on 4/10 it was filthy. Paid extra for enclosed transport.
Not a good experience.
Shipment Details
Origin State:
Tennessee
Pickup:
Early
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
113542-YQ
Quote or Order Cost:
$1080

Car Condition
  • Vehicle was dirty
Company Response
Rebekah A from Agape Auto Transport LLC Submitted this response.
Response Date: 4/11/2012 10:15:00 AM
Paul, thank you for the opportunity to assist you with this transport. We apologized there were issues encountered on this transport. We have used this carrier several times previously without any issues. The dates provided for pickup and delivery are estimated. The carriers try to maintain those dates, but they are estimated, as the carriers can get behind schedule (due to traffic, mechanical issues, etc). Due to the holiday weekend (April 7-8) we were not in the office and learned of the late delivery on Monday morning. We try very hard to meet all expectations and apologize again.