Thanks for the review Samantha, It is always a pleasure working with you and all of the customers you send our way. We are always here for the customer and try to keep there best interest in mind when shipping a vehicle. We also try and educate the customer on the auto shipping process. Most people will only ship a car once or twice in there lifetime, where we have been doing it everyday for the last 13 years and 16,000 vehicles. Sometimes things do happen that are out of anyones control but we are always here to help and make things go as smooth as possible. Craig