DID NOTHING

Aaron Submitted this review about AP Cargo Express Corp
Review made Live: 10/14/2019 3:25:00 PM
I used this shipping company to ship 2 vehicles 1/2 acrosss the country. This compnay lined up our truck driver...while the 2 vehicles were in their possesion a total of 752 miles were put on one of the vehicles. Once it was noticed by me (same day we took delivery) I immeaditly reported it to this company. Come tomorrow (Friday, Sept 13, 2019) it will have been 1 month and no resolution has been offered to me. These folks DID NOTHING to protect me as a customer or to right a wrong. SHAMEFUL!

Company Response
Carlos from AP Cargo Express Corp Submitted this response.
Response Date: 11/20/2019 9:57:00 PM
I am sorry you did not get satisfaction in the service provided. We reached out to both you and the driver and provided all of the drivers information and insurance to assure you could be compensated. Unfortunately you did not provide valid eveidence nor proof of this event. Keep in mind the BOL was signed on your behalf upon receiving the vehicles. And you agreed that all was great. After a week you call and state you notice more miles on your vehicle. This could have happened during that week. I stand by the statement previously emailed to you, we can provide a credit towards your next move because of the inconvenience stated. Have a great day.