Sydney, thank you for your business and feedback. It is unfortunate that you had an unpleasant experience with us. We always give an estimated time of arrival as 7-10 days; however, different events can occur which delays the driver. Indeed we were late delivering your vehicle by a couple days and I want to thank you for meeting up with our driver. We normally do not ask clients to come and meet the driver, however, you were in a hurry to receive your vehicle so that is why he suggested it. Please understand that even though the driver was only an hour away from your location, he told you he will deliver the next day because he was capped on his daily driving limit. DOT and CHP officers are really strict with the daily driving hours and if he was caught, he would have been fined and gotten a mark on his record. Lastly, I apologize if you could not get in contact with us right away. Most likely the lines were busy and we were not able to answer your or Montways call. However, we do our best to return all our missed calls so if we did not get back to you quickly, I am deeply sorry about that. We know that shipping a vehicle across country can be stressful and we certainly do not want to add to that problem. Thank you again for the feedback; we strive to provide the best service possible with honesty and customer satisfaction as our top priorities and we will use this information to improve our service in the future.