We appreciate your feedback, but we'd like to clarify a few points regarding your recent review. Firstly, it's important to note that expecting a car to be delivered directly in the middle of New York on a 9-car hauler can be quite challenging due to logistical constraints. We prioritize the safety of our drivers and your vehicle, and delivering to such a densely populated area can pose risks that we aim to avoid. Secondly, regarding the delivery timeline, we want to clarify that we were not late in delivering your car. The expected time frame was set for within 2 days of the 18th, and we successfully delivered your vehicle on the 20th. In addition, we took steps to make the unloading process convenient for you and your daughter. We arranged for a delivery point at a Walmart location, which was just 1 mile away from your daughter's house. This ensured a safe and accessible location for both her and our driver to unload the vehicle. We understand that there may have been expectations, but we always aim to provide safe and timely deliveries while considering logistical constraints.