Review Report Review
Worst Company Ever

Ross Submitted this review about AA Auto & Home Movers
Review made Live: 6/3/2011 2:12:00 PM
Please do not use this company.

The majority of auto transport companies are terrible. AA Automovers, however, takes the cake.

I had originally booked a pickup with Castle Auto 2 months in advance. When they didn't show up or respond to phone calls, I was desperate. AA Automovers offered me immediate pickup and 7-10 days shipping for a large sum of money ($1600). Since I needed the vehicle picked up right away and delivered quickly I decided to go with this company. Brian O'Neal sounded confident that I would receive my vehicle in about 1 week and that he had ordered both expedited shipping and delivery with DAS auto transport. My vehicle was picked up promptly that day.

One week later, I called DAS to see when I could expect my vehicle delivered. I was informed that my car was still sitting in a parking lot in DC. Brian O'Neal had ordered standard shipping (14-16 days) with DAS. DAS said my vehicle would arrive next week (although I still don't have my car).

I paid too much money for standard shipping and fell that I am owed a refund since my contract is for a 7-10 day delivery not 2 weeks+. Trying to get ahold of customer service at AA Automovers was a nightmare. They either didn't answer, hung up on me, put me on permanent hold, or said they would call right back and never did.

Brian O'Neal admitted to me that he had made a mistake but said nothing could be done at this point in terms of a refund.

AA Automovers will no longer answer any of my calls.

Hopefully I will eventually receive my vehicle.

Do yourself a favor and go with a more reputable company. I would never recommend this company to friends or family.

They are liars, cheats, swindlers and just want your money. They don't give a shit about the customer. I doubt this company lasts much longer the way they alienate their customers and don't deliver on their promises.
Shipment Details
Origin State:
Washington DC
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
O'Neil
Quote or Order Cost:
$1600