Company Response Review Report Review
how would you feel?

Eliza Submitted this review about AA Auto & Home Movers
Review made Live: 6/8/2009 6:09:00 PM
I hired this company with the platinum plan. I was guaranteed that the vehicle would be picked up within 5 days. At that time everything seemed good. I waited, and the vehicle was not picked up. I called a day after the contract was supposed to have ended, and they insisted that I still had to wait one more day. I then hired a different company to handle transporting the afore mentioned vehicle. I called to cancel my contract, sent them an email stating the same, then called back to ensure that this was taken care of, only for them to tell me that I was canceling a day before my contract was finished and they charged me $100.00 for their mistake. I personally am quite disgusted, and my bank is going to fight them on this issue. How would you feel if this were to happen to you?
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
Missouri
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
E93605
Quote or Order Cost:
$695

Company Response
Mark from AA Auto & Home Movers Submitted this response.
Response Date: 6/9/2009 10:42:00 AM
This order was placed by Alan Martin and Amy Madigan, who agreed to the $100 charge. There is no Eliza connected to this order. Our Terms are available online at our website. The Terms were also sent to the customer for review and signature on 6/5. The order dates were 6/5/09 through 6/9/09. When Amy Madigan cancelled on 6/8 she was charged the $100 agreed to when our Terms were signed. Her statements here are as fictitious as the posting name she has used.