This customer has fabricated an amazing story. The dishonesty and lies are by Ms. Watanabe. Her signed contract shows she agreed to a pickup window of 6/18 through 6/20/08 with a request for pickup by 6/20/08. Her shipment was dispatched for pickup 6/18 through 6/20, exactly as agreed. During a three-way conversation with our CS Rep and her transport company’s Dispatcher she wanted to know the exact date of pickup. She was told by the Dispatcher that it is too far from the agreed on pickup dates to know the exact date, they would know closer to the actual time and could answer her then – she was not told that it could not be done nor was she told that the contract could not be found. No one hung up on her. She has not cancelled the pickup.