Company Response Review Report Review
NIGHTMARE! grimy manager! DISHONEST!

An LY & lily N Submitted this review about 7 Star Auto Transport
Review made Live: 7/10/2014 8:32:00 PM
I just want everyone to know! Once I received my car mike from the company(manager) called me and told me my review was hurting his business. He also had his employee beg me to take the review down- stating he would lose his job if not. Which I thought was ludicrous considering if Jose aka Joe, valued his job he would have returned at least one of my calls or messages/ there were many.
Once I refused to comply, Mike/manager got on the call and nicely offered me a 10% discount on my NEXT transport if I took the review down. NEXT TIME? I was surprised they would think I would ever trust to use 7 STAR TRANSPORT again. NOW MIKE WAS FURIOUS. He stated - if I didn't take down the review he would have the transport vehicle take my car to storage. He then proceeded to threaten me stating- "You said your experience with 7 STAR TRANSPORT was a NIGHTMARE? Well if you don't remove your review... ILL GIVE YOU A NIGHTMARE.
At which point this company proceeded to have my review removed stating I was not a client.

I am the person who is the owner of the vehicle -lily
And the person who paid is my family member - an
I have proof of payments through credit card invoices.
As well as the contract from 7 STAR TRANSPORT.

Anyone who has had a similar or dissatisfactory experience with this company please contact me.
BELOW PLEASE FIND THE NOTICE THAT THEY DELETED MY REVIEW.

Lily -
This email is to let you know your review was removed from our site at www.transportreviews.com. The reason for removal is that 7 Star Auto Transport is unable to locate your order and has no way of proving that you are a customer of theirs.

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Company Information:
7 Star Auto Transport
444 brickell ave, suit 53-51069
Miami FL 33131
http://www.7startransport.com
866-576-7009
info@7startransport.com
Woops, WRONG Company
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Review Information
Review posted by Lily on 6/20/2014 1:36:00 AM Rating: 0 stars out of 5
Subject: NIGHTMARE
Review: 7stars? More like 1star company!!! They were extremely fast and persistent when it came to getting my deposit of $145.( WHICH THEY DOUBLE CHARGED ME)At which time JOSE my representative failed to simply provide me with an confirmation number ( I had to call back several times before reaching someone who could provide me with the confirmation. I should've known then things would not go smoothly. On 6/14 Saturday they told me pick up for my Honda s2ooo would be on 6/16. Oh yea in forgot to mentioned scheduling was made 3 weeks in advance. On the DAY OF the pick up they rescheduled for 3 days delayed later. So I took th e morning off AGAIN and of course they called the DAY OF to cancel the 2nd time. At this point they were promising 3 days more out. 3 times they did this to me. At this point I was trying to REACH ANYONE. But all I ever got was Sarah some other rude lady with an accent and of course I never ever heard back from my representative Jose or the manager mike. apparently mike is a VERY busy man. Simply never available. So till this day I have not received one call back or any attempt in rectifying my dissatisfaction. When I demanded a refunded they only refunded the amount I was overcharged. what a nightmare. Please do not waste your time, energy or money with this unprofessional ZERO star company. -Lily

Review ID: 222328
Email Address: Lnguyenxs@gmail.com
Quote or Order ID: Jose- mike manager
Quote or Order Cost: $1050


Origin: Virginia
Destination: Arizona
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
307672eu
Quote or Order Cost:
$1050

Company Response
Jack Saban from 7 Star Auto Transport Submitted this response.
Response Date: 11/11/2014 2:50:00 PM
False Review - Problem here is that the customer doing the transport and signing the contract was different than the person paying for it. Communication between the two was not good at all. The initial delay was caused by them, order form was not signed for 3 days forcing 7 star to change the carrier and change the pickup date. Person moving vehicle was informed, not the person who paid for it. Person who signed and hired 7 star did not post this review. This person was aware of the changes, was aware of the carrier and the dispatch times and was happy with 7 star service from the beginning to the end. The person who paid wanted to cancel, the person who hired us did not and requested the service be completed as contracted and 7 Star did. Review is totally unacceptable, this is not the person who hired 7 Star.