Company Response Review Report Review
WARNING: BAD BROKER

JIM Submitted this review about 7 Star Auto Transport
Review made Live: 2/12/2013 10:28:00 PM
BEWARE... OF THIS COMPANY!!! THEY ARE FULL OF FALSE PROMISES AND POOR COMMUNICATION! DO NOT DEPEND ON THEM TO PICK UP YOUR VEHICLE ON TIME! CASE IN POINT: TRAVELLED 250 MILES TO MEET UP WITH THEIR DRIVER (WHO NEVER SHOWED UP) GAVE THEM A SECOND CHANCE TO PICK UP MY VEHICLE, THEY CAME UP WITH A LAME EXCUSE WHY THE DRIVER CANNOT PICK UP THE VEHICLE, TOLD THE OWNER JACK WASNT GOING TO TRY A THIRD ATTEMPT... I JUST WANTED MT DEPOSIT BACK AND BE DONE WITH THIS BAD ADVENTURE. THEY INFORMED ME I WOULD NOT GET MY DEPOSIT BECAUSE I WOULD NOT ALLOW THEM TEN DAYS FROM SIGNING THE CONTRACT... VERY POOR COMMUNICATION BETWEEN THE TRUCK DRIVER AND THE BROKER. DO NOT USE THIS COMPANY IF YOU NEED TO GET YOUR CAR PICKED UP WHEN AGREED UPON.
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
103620-ZW
Quote or Order Cost:
$350

Company Response
Jack Saban from 7 Star Auto Transport Submitted this response.
Response Date: 2/22/2013 3:37:00 PM
NOT TRUE - We did a great job, but customer REFUSED to complete the transport. We dispatched a carrier (Gapline Transport-CA) for pickup, unfortunately carrier had mechanical problem day of pickup, so WE immediately dispatched a Second carrier (Road Dog Transport) for pickup 1 day after. Customer was informed of new pickup schedule for next day but he REFUSED service and said "I dont want your service anymore".