This order made by customer Vivian Dennis, was estimated pick up for 05/13/2011. Eddy, customer’s cousin was also involved in the order. The carrier was supposed to pick up at Eddy’s location. During this process, we had dispatched the vehicle to Ultra Power Trans, Inc. unfortunately; the carrier was going to pick up the vehicle a little later than the estimated date. (ALL DATES ARE ESTIMATES- as shown in our contract). At no time, did we ever lose touch with the customer. Any situation that was brought to our attention, we’d contact the customer first. We spoke to Eddy & Vivian numerous times and they were not cooperative. The driver took it upon himself to contact the customer about their delay. In addition, Mr. Eddy cursed and demanded for pick up that day. The driver was professional and informed Eddy that he will not tolerate that kind of language & behavior. After their phone call, the carrier Ultra Power Trans called us to cancel the order due to the verbal abuse from the customer. Be advised, we have the carrier’s letter to confirm of such happening. Right away, we contacted the customer and advised about what had happened and told Vivian that we were looking for another carrier, the customer was very rude to all of our employees demanding that the vehicle had to be picked up on a certain time. We advised the customer once again, that all dates & times are ESTIMATES. The customer (Eddy) did not want to understand and was verbally abusing our agent. Even though they were being rude to us at 477 Express Auto shipping, we tried everything in our power to come to common ground. Unfortunately, we couldn’t work anything out with the customer. They didn't want to cooperate with us.* No matter what company they deal with Verbal abuse is not ACCEPTED. Especially here, at 477 Express Auto Shipping, LLC.*