This vehicle was purchased from an auction, without ever having been physically seen and inspected by the customer. The auction has two locations, and two sets of contact information; one for the auction lot, and one to store the vehicles that have already been purchased and are awaiting pick up. The contact information and lot information given to us by the customer was for the auction lot, not the sold vehicles lot. The driver called the number provided and was told by the auction’s representative that they did not have record of the vehicle on their lot. The driver went to the location anyway, per our request. Once there, the driver was again told by the auction that they did not have the vehicle. Attempts were made to reach the customer while the driver waited in the area for new information. Contact was unable to be made, and the driver had to leave the area. Once our company received the correct pick up information from the customer, we dispatched another driver. Upon pick up the driver did an inspection of the vehicle and notated all damage on the bill of laden. A representative from the auction signed off on the damage recorded. Our company has a copy of the bill of laden, and has offered this paperwork to the customer with no response. Upon arrival to the port in Alaska, the customer was informed that the vehicle was ready for pick up and payment. The amount previously paid was for the deposit and ground transport. The customer informed us that they did not have the funds available for cash or cashier’s check (as required by the ocean liner in Alaska). Per the customer’s request, we then charged his credit card for the balance, went and got a cashier’s check, and sent it to the ocean liner. The vehicle was not left with a dealer, but in the storage yard for the port to await pick-up. Once the payment was received, the vehicle was released. As with all Alaska moves, this was door-to-port service, not door-to-door.