On the originally scheduled pick up date of 5/4, the driver called the pick-up contact person and was told that the vehicle was not available on that day. The driver had other pick-ups scheduled for the following day, but made arrangements to pick up the Blazer on the day after. When the driver attempted to load the vehicle, it died. The vehicle was off-loaded and the driver and pick-up contact attempted to load the vehicle again. Again, it died. The truck was not equipped with a wench to load an inoperable vehicle. The driver explained that he may have to unload the Bronco to unload another vehicle, and expressed concern that it may die again. Without the ability to load it on the truck again, the driver stated he did not want it to get stuck in another state. That driver was cancelled. When the second driver delivered the vehicle, no complaints were made. The customer has never contacted our company to notify us of any damage or to make a claim.