Hello James. You probably don't know how much we appreciate your input. That's the reason for our call, to find out the overall experience. We have worked with Ebro several times and this the first time something like this happens. I promise to call them and make sure this does not happen again or if they are changing their business practice then we will no longer use them. To the end then, I want to thank you for understanding, your honest post and your kind words. Thanks.