Company Response Review Report Review
Terrible Service do not use !

Raj Submitted this review about Ez Auto Trans LLC
Review made Live: 10/11/2015 11:06:00 PM
Very unhappy with the service to ship a car from CA to Washington, DC. It was indicated to me that the car was to be delivered on 10/13. I had a wedding over the long weekend in Florida and the driver indicated to me about 4 days ago that he might be early. I explained to the driver that I could not be in DC before 10/12 because I was away for the long weekend.

He indicated in could take him 6 or 7 days depending on his route and it was would likely only get there on 10/13 or later. I said to please call me with an update and he promised to call me 2-3 days before he delivered the car. No call was given.

On 10/10 I get a frantic call that he was going to deliver the car the VERY same day. I was in Florida with my wife and had to take the last flight out to get in here on time at a cost of $141.10 (lucky it was not more). I had to leave my vacation early and my wife in Florida.

I called the driver when I landed and he told me that he was going to deliver the car at 2 AM and that I needed to meet him in Alexandria, VA not Washington, DC. We paid to have the car delivered to DC and how does he expect me to get there when he has the car ? My wife is in Florida and I have no one to drive me. Its was a long weekend and everyone is out of town.

He then told me to pick it up at 7 am. I now have to wake up at 6 am and take a taxi all the way there ? Thanks for ruining my vacation !

I have sent the same review to the company. Will update when I hear back.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Washington DC
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2177-FT
Quote or Order Cost:
$850

Company Response
Ozzie from Ez Auto Trans LLC Submitted this response.
Response Date: 10/26/2015 1:20:00 PM
Mr. Raj: We are very sorry you had a bad experience however it is important that you clarify that the company responsible for this is the carrier White Bull Express Inc, you were covered by a contract and you never did what we told you to, not only did you contacted us after you had made the decisions but you never regarded our advice. The price we charged you was disclosed before we even charged you anything, is is still a very competitive price. We would appreciate that you place the bad review with the company that didn’t perform the service you expected, not us, we complied in a timely manner and also within your budget. Thanks and have a nice day!