We have explained to Ms. Chojnacki that the parts that failed on her car were due to age, 26 year old cars do have parts that due to wear and tear will fail. In this industry, there are always situations where a car may have to be loaded in reverse in order to balance the load. We offered a closed container, but Ms. Chojnacki went the less expensive route of open container. Our bill of lading clearly states that any damage needs to be reported immediately. Ms. Chojnacki did not choose to contact us with regard to her claim until weeks after the delivery. Her claim was denied as the driver did not cause the damage, and the shipper is responsible for preparation of the vehicle, securing of any loose parts, her contract was with the Broker - on that broker's web site, there are multiple examples of where vehciles are transported rear facing. Accelerated did not cause the parts to fail. Age did. This is very common in the transport buisness. In the spirit of compromise we did offer a 1/2 offer to join in with her broker that had the signed contract with her, Ms. Chojnacki rejected the offer as she and the broker refused any compromise. We stand by the denial as there was no negligence, nor did the driver or carrier cause the parts to fail.