review - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 86,985 Reviews on 2,466 Auto Transport Companies.
Recently Ship A Vehicle? Add the 86,986th Review now!

Company Login

Super Supporter

Click Here For Instant Online Quote
A+ Customer Service 800-600-3750

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 840 Active Visitors.

Find Companies | Newest Reviews | Information For Transporters

Support Transport Reviews | Link To Us | Email This Page

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Agape Transport Economy & 3 Day Priority Rates Fast Free Quotes 866-990-SHIP	A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.	Anonymous & Instant Get Instant prices from Transport Reviews companies with NO sales calls.	Cascade Veh. Shipping Call 800-809-0389 Live reps standing by Instant quotes.
Ads By Transport Reviews

Poster:

carolyn

This reviewer reports they were or plan to be compensated for posting this review.

Date:

9/8/2009 9:53:00 AM

Reviewed:

Done Right Transportation

Subject:

review

Review:

My son called to compare shipping prices and Done Right negotiated an amount I agreed to. Initially, they stayed in "friendly" touch when wanting to win my confidence & business but I didn't know they are brokers and once contracted out to an available carrier your disappointment in waiting 24 hrs for a late pick-up is no longer their major concern. In all fairness , they did offer to return my deposit (I hope it was an honest gesture). if I had accepted a refund my son's car would have been much later because I would needed to start over to secure another company. In retrospect I wish I had. My contract was signed with a deposit on August 13, 2009 for an August 31, 2009 pick-up (ample time), not September 1st. My contract had one balance due upon delivery and the carrier showed a different delivery balance on his contract. I was told I was credited $50.00 and would receive a copy of the credit via email and would receive a follow-up call. Never received a credit or a call. The contracted carrier is out of some money because last I spoke to him he concluded to chalk up his loss. Before writing this review I checked with my card company and NO credit has been applied. You are in a referral business and many families want the ease of shipping rather than tackling a 12+ hour drive twice a year to colleges. PLEASE communicate and tell the TRUTH about the transport status/delays and any impending refunds/compensation. People will respect your honesty and trust your efforts for future transports. Remember: If I used you once I will use you again and refer you with confidence. As I write two families are comparing shippers to Virginia.

I hate leaving to anything more than a glorious review because I clearly understand in the real world things happen but always KEEP your valued new and old customers informed. You could have had a "sure" customer for the next three years, twice a year.

In praise of the carrier the car did arrive safe and damage free even if it was 1 day late leaving and 1 day late arriving. I have exhaled this experience and wish the company and contracted carriers well and safety going forward in daily business practices. Please avoid being labeled as liars because your first impression is lasting and often forever.

Review Options

carolyn gave Done Right Transportation a rating of:

Review details
Quote or Order ID:	Figuerdo
Quote or Order Cost:	$450

Origin:	Illinois
Pickup:	Late
Time from first available date the vehicle was picked up:	1 day(s)
Destination:	Virginia
Delivery:	Late
Total Time from pickup to delivery of vehicle:	2 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:	Johan
Secondary Contact:	Danny

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.