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Poster:

Tony Griego

Date:

9/26/2007 11:47:00 AM

Reviewed:

Move On Time

Subject:

Truck Never showed-up

Review:

The transport never show-up on the date that was agreed and I have yet to get reimbursed. Well over 30 day since the initial arrangements were made. When contact was made they kept on stating that my credit card would be credited, however everytime I called them they would say they would submitt the credit so basically telling me I was being blown-off. They no longer accept my calls nor return my calls.

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Response:

Posted by a representative of Move On Time on 9/26/2007 3:44:00 PM

Unfortunately no company can accomplish 100% of its goals due to a mutltitude of factors beyond normal controls. Certain areas of the country always present problems simply because of location, weather issues, and the number of carriers that service the areas. Regardless of the area for pick-up or delivery, every client is provided with a 100% effort to have their service rendered.
We ask that everyone that requests a refund provide us that request in writing (e-mail) is acceptable. This is needed for the protection of the card holder and the our company. Once this is received a refund is processed immediately. The time frame it takes for the refund to be credited varies from merchant to merchant and is not within our controls.
No customer is ever ignored as a sufficient number of associates are on hand during normal business hours. A simple e-mail request would have allied any misunderstandings.
We truly regret any inconvenience the customer has incurred

Tony Griego gave Move On Time a rating of:

Review details
Quote or Order ID:	Gill
Quote or Order Cost:	$250

Origin:	Nevada
Pickup:	Never
Destination:	Pennsylvania
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	Gill
Secondary Contact:	Andy

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