Company Response Review Report Review
Communication

Sam Petetti Submitted this review about Move On Time
Review made Live: 8/23/2007 10:56:00 PM
The carrier and the broker simply do not communicate. Our pick up was supposed to be on a Monday. We bought airline tickets around the car pick up. At the last minute the carrier calls us on a Firday night to pick up the car and still doesn't get it until Saturday morning. The drop off was more of the same. We will drop off the car Thursday morning. Thursday afternoon comes and we have to make special arrangments to met him in a large parking lot in 3 hours because we are supposed to know that "door to door" doesn't mean "door to door". In addition the driver has the audacity to ask for $ 900 cash at the last minute when the instruction clearly say cashiers check, money order or cash. We were instructed to call his "office" for payable instruction. . Well the office is the man's living room and between the 10 yr. old and the grandmother answering the phone we just couldn't get information and Andy from move on time just refers us back to the carrier. I am not exaggerating. It was the Grandmother or the 10 yr old answering the phone when they answered. I addition when I confronted the carrier about the parking lot drop off and the request for cash he yelled at me! Got short with me and would not take direction on where we live. Family Transport was the carrier. As I said to Andy at Move on Time from the very beginning just be honest with me and we can make arrangements. The bottom line. The car was deliver without damage and in a resonably timely fashion. Great!

The issue and why I could not recommend them. Move on Time paints a beautiful picture of "door to door" delivery and "what ever works best for you" as the customer. The reality is that they book it and drop you until the carrier calls you at the last minute. Maybe this is the way the whole industry is and the best I can hope for?
Shipment Details
Origin State:
California
Pickup:
Early
Destination State:
New Jersey
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
A499529
Quote or Order Cost:
$1099

Company Response
Ed Reznik from Move On Time Submitted this response.
Response Date: 8/28/2007 10:09:00 AM
After all the customer stated he ended with "The bottom line. The car was deliver without damage and in a resonably timely fashion. Great! " If carriers spent all of their time trying to stay in contact with clients the bottom line would never happen.