| Don't Waste Your Time | | In my opinion, Webester is the worst scam going - classic bait and switch. Webster will provide a lowball quote, take your deposit and then waste your time with excuses as to why they can't get the job done. Every call to inquire about your car move ... [ More ] |
|  | | D.Terry | | 3/31/2012 9:33:00 AM |
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| Don't use Webster Services | | This was not my 1st car ever shipped. I understand the game - post a low price on the board and then raise it until you get a taker. In this case the seller was getting anxious and I tried to contact Webster to possibly raise the price and to get s... [ More ] | | The customer was told from the beginning that he wanted it moved at a price that was too low. The customer canceled this order after arrangements were made by the seller at the higher price that we recommended. We told the customer form the beginning that if he canceled before the 10th business day he would have a cancellation fee of 50.00. I am sorry if he is upset, but he even stated that he knew we were working with lower price as he requested. We were Honest from the beginning with him. [ view ] |
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| GREAT SERVICE | | Just wanted to let you know, Wayne went over and beyond to accommodate my family, and my needs. I will defiantly recommend your services, and will continuing using your service for my needs in the future. They moved two cars two different places for ... [ More ] |
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| the wickedest of the worset ! | | i hired Webster to transport my vehicle from VA to CA , they gave me the price of 900 $ i agreed with that , they told me it will take 10 business days to ship your car , i paid the invoice in 01/12/2012 and i told them that my vehicle is ready to b... [ More ] | | The customer was told that the price of 900 was too low and he stated that he was not in a hurry for it. Once the date came around, he call and told us he needed it right away. In moving cars or transporting anything, to move faster means costing more money. We suggested the right price for moving and Emad opted to try at lower price. Yes he did call me back at a point I was having a computer problem, I returned the call and left a message. As he stated in the end of his statement, he understood that to do it right, and fast, you must pay more. We make it a point to tell all customers this. He did not call me back and has been since refunded the deposit through paypal as it was paid.
We do try to make all happy, but when a customer chooses not to price the move at the correct price and want to save money, that means it will take more time. [ view ] |
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| Good experience | | Overall, I would say this was a good experience. They gave me a quote and I didn't offer anymore, so it took a little while to get the car delivered, so as long as you aren't in a hurry, their low rates are awesome [ View ] |
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| 1937 CHEVY FROM NE. TO FL. | | WEBSTER HANDLED EVERYTHING VERY WELL SHIPPING OUR 1937 CHEVY.
IT WAS LEARNING CURVE FOR US ALSO.
WE HAD A SUPER TRUCK DRIVER NAMED LEE WHO WAS VERY GOOD ABOUT HADLING HIS LOADS.
CAR WAS DELIVERED IN EXCELLENT ORDER.
WOULD USE TRUCKING SERVI... [ More ] |
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| i say | |
great customer service - - every thing went perfect start to finish..
these are great folks to deal with jack d. ca. [ View ] |
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| Terrible holiday experience (Webster services) | | I thought using someone in my home state would be great,I was wrong!!
After paying the deposit and waiting three weeks ( well past the 10 business days) I had to cancel with them. Not once did they call me, and the only emails I received from them w... [ More ] | | This gentleman was refunded when asked. We tried to move the vehicle at the lower price that he requested. He stated that he was not in hurry to get done. We have a company that wanted to pick it up and canceled with us on that. I am sorry to hear that upset him as it did us also. He was not lied to. When he was told give me 2 hours. That was from me. I told him I was refunding his deposit and adding that same amount to the truck. Would not change what he paid, the truck would just collect it on delivery. I listed it on the load board and he call me back screaming at us about doing so. The deposit refund was done about an hour prior and was delayed slightly by paypal since it had to go through there and then to his credit card. I guess was not fast enough.
If any customer of ours asks us to try and save them money, we do. Sometimes, I do not think they hear us when we say that it could make their move take longer. I am sorry that this happens, but I can assure any one that is reading this, We do tell all customers that if they want to save money they can lower the price, and it could take longer. If you want it faster, pay more.
Thanks and God Bless.
Wayne [ view ] |
| | | Jay | | 12/30/2011 3:07:00 AM |
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| 176114-UM | | Jarred helped me figure out what we thought might be an appropriate ship rate ($800) although he warned me that they could not guarantee a specific pick-up date. After waiting 12 days (10 business days), the customer decided to increase the amount h... [ More ] |
|  | | Ty | | 12/23/2011 12:57:00 PM |
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| Brokering of auto shipping from New Mexico to Callifornia | | After having had an unsatisfactory experience with a previous broker who was unable tp arrange transport, I was very pleased with Webster Services, who were, by comparison, very upfront, honest and pleasant to deal with. After determining the approp... [ More ] |
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| Awesome job... | | There service was Excellent....no issue what so ever... and they were responsive - I had never used a transportation service before....and I will use them again! Wicked Awesome! [ View ] |
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| Car Delivery | | Would absoloutely employ this company again to transport a car - Price was excellent - was told by other people later that they never heard of such a cheap transport. People we dealt with wonderful and car arrived without a scratch. We also packed... [ More ] |
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| Auto transport experience | | After receiving many quotes and speaking to different people about getting my car transported, I came across the review website and found Webster Services. I had never transported a car before so I was unsure of who to trust and what to expect. Th... [ More ] |
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| Auto Transport | | Mr. Webster,
Thank you for the service you provided my family. Your company transported my Grand Am all the way from Washington State to Iowa with no problems. Actually, it arrived earlier than I thought you'd be able to get it here and without ... [ More ] |
| | | Carmen | | 9/17/2011 8:09:00 PM |
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| Great service. | | Deal made on short order and followed through perfectly.Great driver secured properly. Would recommend.Kevin. [ View ] |
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| Great service. | | Deal made on short order and followed through perfectly.Great driver secured properly. Would recommend.Kevin. [ View ] |
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| Best Transport Experience Ever! | | From the time I contacted Wayne until the bike was delivered, this was by far the best transport experience I have ever had. I called on a Friday to order the transport. The vehicle was picked up the following Monday evening (that's -one- business da... [ More ] |
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| Awesome job. | | Company did great - the car was delivered as promised. Customer service was awesome. Would use again if another vehicle needed transporting. [ View ] |
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| Lack of communication | | Frankly, I am disgussed with this business
First I lowballed the initial quote and then after 30+days had to increase it TWICE just to ensure the pickup of the car.
Every single time that I called and( there were MANY),I never got a straight answ... [ More ] |
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| Webster services | | Wayne was honest courteous and fast with his dispatch, I will not hesitate to use him again for any of my transport needs. The first time I used him he was on time and even had to wait on me to get someone there to accept the car. This time he was ea... [ More ] |
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| Vehicle Shipping | | This was the best experience I have ever had in shipping a vehicle cross country. The price was good and the service was great. My vehicle was delivered a lot quicker than anyone thought would happen and the drivers were very courteous as well. All i... [ More ] |
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| Great Company to Deal With. | | Webster Services is really exceptional and they are honest. I did a lot of research, over 30 shipping companies and choose Websters because they are a family owned business, had good feedback, and are a christian based company.
I dealt with Wayn... [ More ] |
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| A Bad Experience | | seems to me this company runs by Quote lowballing getting the deposit then silence no contact until I call about 10 days later & agree to raise the rate. More silence for days. Is this service? Maybe more difficult to move because car is inop. I ... [ More ] |
| | | Rob A | | 7/27/2011 8:16:00 PM |
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| Excellent and Affordable! | | Hi, Wayne from Webster Services is very friendly and responsive. I had no problems working with him. The truck driver was also a very nice man. He picked up and delivered on time. I'm very pleased with the service and its cost. Wayne accepted the low... [ More ] |
| | | Kim Truong | | 7/27/2011 6:40:00 PM |
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| Pleased Customer ! | | The process with Webster Transport was down to earth and seamless from the first point of contact to the transport completion - This is a compay I would reccommend to anyone with transport needs. They make every effort to meet the needs of the custom... [ More ] |
| | | Audrey Hogan | | 7/26/2011 5:33:00 AM |
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| Pleased Customer ! | | The process with Webster Transport was down to earth and seamless from the first point of contact to the transport completion - This is a compay I would reccommend to anyone with transport needs. They make every effort to meet the needs of the custom... [ More ] |
| | | Audrey Hogan | | 7/26/2011 5:33:00 AM |
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| Low Quote | | Judging by my experience & reading other negative reviews, the MO appears to be make a low ball quote to get your deposit and then try and get more money to get the job done.
Since Webster Services couldn't get the job done, and wasted 3 weeks... [ More ] |
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| Auto shipping | | Hi, Mr. Webster. Just wanted to thank you for the delivery of my car to Colorado. Although there was a lack of communication during the initial booking/order, I later understood the complexity and demand of your auto shipping servic... [ More ] |
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| Knowledgeble | | The service was good. The car was picked up and dropped at my place on time as expected.
I requested the trucking guy to drop the car in a auto repair shop (made a last minute change) as my car had some past issues and he readily agreed to it. He... [ More ] |
| | | Shirish | | 7/14/2011 2:26:00 PM |
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| transport | | Our transport process was quick, convenient and trustworthy. I highly recommend this company.
The price was reasonable and the best from 5 other companies.
The email contact was quick.
Any phone contact was courteous and sufficient.
[ View ] |
| | | palffy | | 7/11/2011 3:45:00 PM |
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| Excellent Service | | The service was great. I will be using Webster Services for my next two cars in the near future. My car arrived early in perfect condition and I was quoted an amazing price. Thank you for your services.
I was really scared to ship my car, because of... [ More ] |
| | | Ebony | | 7/7/2011 11:44:00 AM |
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| Wonderful experience. | | I wanted to thank you so much for the prompt, courteous and efficient manner that my husbands Toyota Landcruiser was handled. Your driver was quick, and was one of the most polite individuals I have ever met; truly a credit to your company.
If I e... [ More ] |
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| Good service | | Pickup was seven days after first available date, but that wasn't a big deal once Wayne explained that was the deal as I wasn't in a rush to ship. He offered to move the pickup date up, but that it would cost more. Customer service from the broker, W... [ More ] |
| | | J. B. Bricklemyer | | 6/25/2011 11:04:00 PM |
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| Excellent | | Webster Services and the transport company to which they sub-contracted (FHT Transport) were both fantastic throughout this move. I was in contact with Webster during the quote phase because I had some specific timelines that needed to be met, and th... [ More ] |
| | | Brandon Gabler | | 6/5/2011 6:37:00 PM |
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| car | | everything was great. i would use again,they are very easy to work and honest. they will for sure get more hauling from me. also there rate was good. i had other company s that bad mouth other haulers and that was a turn off. websters are honest just... [ More ] |
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| Corvette Transport | | Reliable and trustworthy. Webster used a seasoned veteran private transport company, RiTe Transportation out of North Carolina and the owner/driver, Terry, was friendly and called on the road and got here a day early. Did a great haul on my Corvet... [ More ] |
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| Transport my 55 Chevy pickup truck | | I was very pleased with all aspects of the Webster Services. From the first conversation I had with Mr. Webster to the final drop off of my old truck...I was very impressed and will highly recommned Webster Services to other military and civilian co... [ More ] |
| | | Anthony | | 5/19/2011 9:24:00 PM |
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| LAWSWUIT CONTACT ME IF YOU WERE SCAMMED AS WELL | | I hired Webster to haul a trailer for me from Georgia to New Jersey. So far after taking the $100.00 deposit and over 30 days passing, the trailer is still to be picked up. Wayne made plenty of excuses, said it would be picked up soon every few days ... [ More ] | | First and most importantly, as far as using being a Christian, I am sorry he thinks that way. I am a very proud Christian and tell everyone as he wants us to.
I am sorry that he is upset. He was told from the beginning that moving a trailer on a car hauler is difficult and we would try our best. I did not tell him he had to raise the price, he asked what would make it go faster and was told more money. I understand it is frustrating, very much so. But when you are moving a vehicle, regardless of who you move it with. The price is directly proportionate to how fast it gets picked up.That is why our price on your quote is a suggested price. We price the move at a suggested price that is figured from the average of prices that are being moved at the time of the quote. We try to tell every customer this. I do not believe this is being dishonest in any way. If anyone will call us, I assure you we are not dishonest in any way.
Rob was told all this but he insisted on screaming at us and ranting. I did not lose my temper in any way with him. He was told the same thing that I am telling you and we said this many many times while trying to be patient with a customer. When he would not stop yelling and threatening, I told him multiple times that I would have to hang up if he did not calm down. I am sorry to say that I had to hang up. If any one reading this has dealt with upset customers before, I am sure you understand why I would have to pick a point that the ranting must stop. On time he left me a message, which I still have saved, that was almost 4 minutes of this.
Again I am truly sorry that this did not work out. I did refund his deposit as he requested. I will always do that if we do not get you car moved within the 1-10 business days.
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| | | Rob C | | 5/17/2011 9:09:00 PM |
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| CT to CA Wonderful Service | | Webster Services are really exceptional and they are honest. Picked my car within 3 days of initial 100$ payment and delivered the car within 6 days all the way from CT to CA. Also they updated me in regular intervals through mails/phone on all stage... [ More ] |
| | | ranga | | 5/12/2011 2:42:00 PM |
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| New Mexico to New York, perfect | | I have to say that Wayne and the folks at Webster Services were great to deal with. Decided that they're the company I wanted to deal with because they advertised themselves as a Christian business (as I'm a Christian myself).
Provided a $100 dep... [ More ] |
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| Honestly a Great Company! | | > Wayne,
> Your service was seamless. I entered the order on line the truck was
> picked up and delivered without any questions or hassles. I would
> recommend your service to anyone who was looking to transport a vehicle.
> The ... [ More ] |
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| Dishonest | | I contacted a service that offered to provide me with 5 quotes. I dont like being called so I elected to use email as my primary contact. I received several quotes all within the same price range of between $800- $1100.
I decided on webster for 2 ... [ More ] | | We were honest with customer. I told the customer from the beginning that the price is directly proportionate to how long it takes to get picked up. If you are in a hurry and want it done faster, pay more. Slower, then pay less. We try to offer this to all our customers. This vehicle canceled 6 days in. We do offer a full refund if not picked up within 1-10 business days. When before that, we off 50.
We strive to make all happy in this process, unfortunately, that did not work in this case.
Thank you and God Bless.
Wayne Webster [ view ] |
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| Shipping with Webster Hauling | | I used Webster to help me move a pick-up truck I inherited, from my parents house in Missouri, to my house in Iowa. I was in no particular hurry to ship the truck, and Webster gave me the best choice with price. When any question came up about the sh... [ More ] |
| | | Brad H | | 4/22/2011 11:33:00 AM |
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| Finally found a decent carrier... | | -I'm from Miami-Fl and i buy a lot of antique cars from other states,i've tried these Internet estimates several times and my email was flooded with quotes from carriers,each one trying to beat the other on prices,i even felt for that number a couple... [ More ] |
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| 99 Toyota Tacoma | | I placed an order back on 3/12/2011 for 99 Tacoma be picked up and delivered from Hatboro, PA to Canton, MS. I requested the earliest date be 3/14/2011...on the order it stated that it could take 1-10 business days. Needless to say as I'm typing rig... [ More ] | | I am sorry this one did not get moved. We had some issues with the East coast during this time frame due to the rising cost of fuel. I did find the issue with the email, the my return emails were going to a junk email folder on his computer. I have refunded the deposit completely.
I am sorry for the inconvenience.
Thank you and God Bless.
Wayne Webster
[ view ] |
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| Great company! | | It was a pleasant experience from the first phone call until the car was delivered. The driver was extremely polite. Would definitely use this company again and recommend it to others. [ View ] |
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| An Honest, Straightforward Business | | Webster Services was dead honest with me through the entire transaction. Price was very reasonable. Although it took 30 days to find a driver, Webster gave me multiple opportunities to cancel my order and have my deposit refunded. Received my vehi... [ More ] | | We thank you for your review. The reason this one took 30 days it that the customer wanted the price low and was not in hurry to receive truck.
Thanks and God Bless.
[ view ] |
| | | naviator2003 | | 3/3/2011 4:14:00 PM |
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| SUPERIOR RESULTS | | SATISFIED WITH WEBSTER'S SERVICES; ALSO HOLD THEM IN HIGH REGARD, AS THEIR PRICE WAS AS QUOTED, THE PICKUP AND DELIVERY WERE AHEAD OF SCHEDULE, AND THE TRANSPORT DRIVER COURTEOUS AND PROFESSIONAL. MR.WEBSTER WAS RESPECTFUL OF HIS COMPETITORS, AS WE D... [ More ] |
| | | PATRICK | | 2/24/2011 9:08:00 PM |
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| Too long | | I paid the deposit back on 2/10, and the car has not yet been picked up. Other than the confirming email stating my order had been placed, I have not heard from them. I did call them once, and the individual I spoke to seemed to be in a rush and answ... [ More ] | | We inform all our customers that most vehicles are picked up within 1-10 business days. This car has been available for 5 days as of this post. We are sorry if you are upset. We will be calling you to find a remedy. Thank you and God Bless.
Wayne Webster
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| | | Chris | | 2/24/2011 12:05:00 PM |
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| Thanks! | | Even though pick up was delayed by weather, the customer service Webster Services offered was excellent. The car arrived as expected and the driver was very nice. The price was the cheapest quote that I got...and the company had one of the highest ... [ More ] |
| | | Elizabeth | | 2/22/2011 9:04:00 AM |
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