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United Road 
Location:10701 Middlebelt Road
Romulus, MI 48174
Phone Number:855-444-7623
Secondary Phone Number:1-734-947-7900
Time On Site:7 Years, 2 Months. Since 5/16/2007
FMCSA Licensing:
Common CarrierNone
Contract CarrierNone
 View government license and insurance information.
Company Type:
** This information is generated by the FMCSA Information **
United Road is the premier vehicle logistics provider in North America. Each year, coast to coast and across the borders, United Road orchestrates vehicle transport and car delivery services for over 1.8 million vehicles. Our satisfied auto transport clients include all major global car manufacturers, vehicle remarketers, financial institutions, car auctions, car dealers, retail single units and personally owned cars, trucks, and other vehicles. United Road is the authorized North American vehicle delivery provider for Bentley, Ferrari, Mercedes Benz, Porsche, Maserati, and many other brands. We are also the largest and most preferred vehicle shipper on eBay Motors. They trust us with their precious cargo, we hope you will too. So whether you're an internet vehicle buyer, snowbird, college student, dealer, or anyone else looking to move a car, Across the City or Across the Country, United Road IS Driven to Deliver! 866.470.0036
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Overall Rating (Last Two Years*):

119 ratings & reviews posted

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  • Do The Reviews Accurately Represent This Company?
    United Road reports that they have an average of 1800000 customers per year. Currently, this site has 42 reviews posted by individual customers for the past 365 days. So approximately 0.00% of United Road customers have posted a review.

    This means that 100.00% percent of their customerís opinions are not represented on this site.
    Next Reviews on United Road
    Subject: Vehicle shipping
    Review:This is my first experience with a shipping company transporting a vehicle and everything went very smoothely and timely. [ View ]
    Response:Thank you Robert, we appreciate your business and positive feedback [ view ]
    Poster:Robert French
    Date:10/25/2012 6:14:00 PM
    Subject: ripped off
    Review:company was 21 days late in delivering car. when i got car front end was damaged. when i called to talk they blew me off with a stupid excuse. i had pictures and mechnice that explained problem . the. excuse was there aren't any scratches. avoid this... [ More ]
    Response:Dennis’s vehicle, 1959 AMC Sedan, was transported from Merritt Island FL to Madison AL, approx 688 miles. The vehicle was picked up on 6-6-12 and delivered 6-10-12. Dennis submitted his claim on 6.11.12 for a damaged tie rod. The repair amount provided from the customer was $2,618.00 (the customer did not provide verifiable detailed estimates as requested) The claim was denied for the following reasons: (per the terms and conditions that the customer agreed to before the vehicle was shipped) 1.) Section 10 of the T&Cs clearly states not responsible, damages and/or loss directly and/or indirectly related to mechanical system malfunctions, electrical systems, driver shaft damage, tire and or wheel damage, trans mission, suspension damage………… 2.) The car was transported with in industry standards. Mechanical malfunctions were outside the scope and control of the transporter. 7-13-12 Called in and requested his claim to be resubmitted. On 7-17-2012, the Claim was ultimately denied again based on the same information above. [ view ]
    Poster:DennisThis reviewer reports they were or plan to compensated for posting this review.
    Date:10/20/2012 11:52:00 AM
    Subject: Communication
    Review:I found it very easy to make shipping arrangements. After the contract was made, I did nothing except stay in touch with the seller at the pickup location. The only problem I had was trying to determine, through the company rep, exactly when the ca... [ More ]
    Response:James, thank you for your business and your feedback. Since this reveiw, we have a cutomer service rep on staff from 9am-1pm on Saturday and afterhour weekend dispatch support as well. [ view ]
    Poster:James Wheeler
    Date:10/17/2012 10:35:00 PM
    Subject: My Experience with this Transporter
    Review:I picked United Road, frankly, because they were the HIGH COST provider. I did not want corners cut with my transport. The car, although not a Rolls Royce, was very important to me. I also checked Unitied Road's reviews, which were generally very ... [ More ]
    Response:Paul, Thank you for your feedback and your buisness. [ view ]
    Poster:Paul DePace
    Date:10/16/2012 6:15:00 PM
    Subject: United Road
    Review:I first contacted United Road while in Kansas where my brother in law had passed away, I needed to transport a Mercedes to Pensacola. They gave a wonderful price and even lowered it when I told them of the situation. Tiffany Barker was extremely ... [ More ]
    Response:Jim, Thank you for your positive feeback, we look forward to your repeat business. [ view ]
    Poster:Jim Salisbury
    Date:10/15/2012 3:26:00 PM
    Subject: Transport of classic automobile
    Review:Service was great. I would highly recommend this company. The customer service was excellent. The driver was attentive with the car. No damage. [ View ]
    Response:We appreciate your buisness and feeback, thank you. [ view ]
    Date:10/15/2012 2:01:00 PM
    Subject: My experience
    Review:I had to get a third vehicle from Maryland to South Carolina and found United Road and their carrier to be the best way and less expensive than if I drove the car and flew home. The transport driver was very knowledgeable, skilled, and the car was d... [ More ]
    Poster:John Hoyle, Sr.
    Date:10/13/2012 8:36:00 PM
    Subject: Great Price and Delivery
    Review:Could not ask for better service. Driver was in constant communication the day of delivery to make sure everything went smoothly, which it did. I will use United Road again when the opportunity arises. [ View ]
    Poster:M.M. Poinski
    Date:10/10/2012 1:40:00 PM
    Subject: Efficient, underpromised, overdelivered
    Review:All I can say is THANK YOU. My daughter just recevived her car in Bethesda, Maryland and all went fine. In searching on line and reading the reviews of companies, a newcomer at shipping cars feels helpless and uncertain. We chose you guys based on... [ More ]
    Poster:Edgar Pelaez
    Date:9/24/2012 2:30:00 PM
    Subject: transport efficiency
    Review:Excellent service,very happy.I contacted the company and confirmed the quote,the assigned an agent that very same day and she send me an emai right away,confirming the dates and they chareged my credit card over the phone,they called the seller of... [ More ]
    Date:9/21/2012 9:46:00 AM
    Subject: United Road
    Review:They met all my expectations and would use them again. Best experience and highly professional. My main contact, Brandon Kummer, was on vacation, but handed off my order to a fellow worker and everything went as expected. [ View ]
    Poster:Jim Benson
    Date:9/16/2012 1:50:00 PM
    Subject: United Road experiences
    Review:We used United Road twice in a one-month period (from Michigan to Texas and Missouri to Maryland) and both transactions went smoothly, especially the Texas delivery by Debby Lynn, who was charming and efficient. Our only criticism concerns the compa... [ More ]
    Poster:W. Meissner
    Date:9/14/2012 10:24:00 AM
    Subject: EFFICIENCY
    Date:9/13/2012 11:15:00 PM
    Subject: Very Prompt, Excellent Communication
    Review:I had a good experience with United Road, though their entire system seems a bit clustered. The person that I spoke with at United Road made my reservation and assisted in setting up times, but I was then passed to another person that I believe was w... [ More ]
    Date:9/13/2012 12:39:00 PM
    Subject: Ripped Off!
    Review:I used United road to ship my car from Miami to New York. When the car arrived in New York everything inside was missing...I mean everything! Cds, sunglasses, a leather jacket , and my iPod which was locked up in the glove compartment. My front windo... [ More ]
    Poster:OscarThis reviewer reports they were or plan to compensated for posting this review.
    Date:9/9/2012 5:02:00 PM
    Subject: A good quality driver team
    Review:The Neals know what they are doing and how to handle their business. I would request this driver to haul my car again. My Mustang arrived in the same condition it left in. I am happy with the experience. [ View ]
    Date:9/7/2012 9:40:00 AM
    Subject: please help
    Review:after waiting 2 weeks for all states transport to assign my car to a driver, I called united road and spoke with Karen. She said give them a week to assign was assigned within 1 day and I was notified by Mike Wiesnewski of this.Car was picked... [ More ]
    Date:8/28/2012 9:01:00 AM
    Subject: Under Promised, Over Delivered
    Review:I spent quiet a bit of time researching transport companies as well as the reviews on Google. I chose United Road because their reviews were consistently higher. They explain very clearly that it may be up to 10 days before the vehicle is picked up, ... [ More ]
    Date:8/20/2012 10:02:00 AM
    Subject: 1988 Samurai shipping contract
    Review:My 1988 Suzuki Samurai was picked up within 5 days after I accepted the contract with United Road. Pickup was within 20 minutes of the scheduled time and the vehicle was dropped off at my door in the same condition which it left the previous owner. ... [ More ]
    Poster:Kent Elder
    Date:7/30/2012 7:20:00 PM

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