United Road  | |
| Location: | 10701 Middlebelt Road
Romulus, MI 48174 |
| Phone Number: | (866)-470-0036 |
| Secondary Phone Number: | 1-734-947-7900 |
| Website: | http://www.unitedroad.com/ |
| Email: | padkins@unitedroad.com |
| Time On Site: | 4 Year(s), 9 Month(s). Since 5/16/2007 3:56:00 PM | | FMCSA Licensing: | MC-526599 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | United Road is the premier vehicle logistics provider in North America. Each year, coast to coast and across the borders, United Road orchestrates vehicle transport and car delivery services for over 1.8 million vehicles. Our satisfied auto transport clients include all major global car manufacturers, vehicle remarketers, financial institutions, car auctions, car dealers, retail single units and personally owned cars, trucks, and other vehicles.
United Road is the authorized North American vehicle delivery provider for Bentley, Ferrari, Mercedes Benz, Porsche, Maserati, and many other brands. We are also the largest and most preferred vehicle shipper on eBay Motors. They trust us with their precious cargo, we hope you will too.
So whether you're an internet vehicle buyer, snowbird, college student, dealer, or anyone else looking to move a car, Across the City or Across the Country, United Road IS Driven to Deliver!
www.unitedroad.com 866.470.0036 |
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Have your own experience with United Road to share? Click Here to add a review. Overall Rating (Last Two Years*):  
59 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
United Road reports that they have an average of 1800000 customers per year. Currently, this site has 18 reviews posted by individual customers for the past 365 days. So approximately 0.00% of United Road customers have posted a review.
This means that 100.00% percent of their customer’s opinions are not represented on this site. |
| United Road experience | | I contracted United Road to transport a vehicle from a dealership in Houston TX to my home in Cincinnati OH (~1050 miles). Very professional service, no hidden charges. This is the first time I have used a shipper, and I would not hesitate to use Uni... [ More ] |
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| great sevice | | from dealing with Remy and Mike the company completely answered all my questions. I feel United Roads did everything in their power to get my car here. I would use them again and highly recommend them. I used a different company 2 yrs ago and they... [ More ] |
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| Delivery as promised | | Valeri and the staff at United Road did an excellent job of delivering my vehicle within their timetable of 1 to 7 days. Their prompt service saved me quite a bit on storage charges. The car was delivered on time and in great condition.This was my fi... [ More ] |
|  | | Otto Wood | | 1/25/2012 10:37:00 PM |
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| SUPER , EXCELLENT SERVICE | | EXCELLENT SERVICE,I WAS LEARY ABOUT THEM DUE TO THE LOW PRICE ,BOY WAS I WRONG ,I HIRED PLAZZA AUTO TRANSPORT FIRST , {BIG MISTAKE },THEY DID NOTHING BUT TAKE MY MONEY AND 5 DAYS LATER AFTER NOTHING,SO I FIRED THEM , UNITED GUYS DID EXACTLY WHAT TH... [ More ] |
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| Auto transportation | | Happy with transport company. The vehicle was delivered directly to my residence. They were a few hours late, but due to the fact that they delivered it the night before Thanksgiving and the traffic was bad it was understandable. I would use this co... [ More ] |
|  | | J. W. | | 11/29/2011 11:57:00 AM |
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| Good Service | | I have never shipped a car and was not looking forward to the experience. Called a couple of other carriers and was not impressed with rates or the people I spoke with on the telephone. I finally said O.K. to United Road. They assured me everything w... [ More ] |
| | | Sharon McCarthy | | 8/29/2011 11:58:00 AM |
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| Positive Experience | | I was extremely satisfied with the transaction with United Road. James Dugan of United Road posted the move and Tamus, Inc. provided the transportation. Tamus communicated well, picked up the vehicle on time and delievered it earlier than I thought... [ More ] |
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| Damaged | | DO NOT USE THIS COMPANY....they damage your vehicle and then don't take responsibility for it. My vehicle's bug guard was broken off and the side of it was scratched up. If I could give this company a negative rating I would. [ View ] |
| | | Deborah | | 8/15/2011 5:00:00 PM |
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| My United Road delivery | | My UR service overall was very good-I had some issues with the fee but Michelle Hutchinson at UR helped me thru the process and the issues involved were resolved in my favor. I am grateful for her help and will use United Road again IF needed in the... [ More ] |
| | | Louis Taplin | | 7/24/2011 4:41:00 PM |
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| Vehicle relocation | | I have used United Road many times, and to be honest they're the only company I consider when I have a vehicle to relocate. Brock Smith has been the most helpful and shipping dates have been as close to estimated times as any shipper I have used. Bro... [ More ] |
| | | Ronnie | | 7/23/2011 10:54:00 AM |
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| UnitedRoad is number one | | Brock Smith at United Road is the man! Second use of his company for passenger vehicle cross country transport and both experiences were outstanding. He worked with me for pick up and delivery ahead of schedule and safely moved a custom classic vehic... [ More ] |
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| Relocation to Chicago | | Jim did an excellent job of letting us know what our options were and for setting everything up. The whole process was seemless - thank you very much! [ View ] |
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| Never again/Beware | | United Road is a broker. You pay them to hire someone else....in case you didn't know. This leads to lack of control over the process as evidenced by mu experience. I used them as I saw that E-Bay refers them as one of their transport companies. I ha... [ More ] |
| | | Gunnar | | 6/1/2011 6:41:00 PM |
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| Car transport first-timer | | This was my first time having a car transported and everything went very well from beginning to end.
The car being transported was an eBay find up in Massachusetts. I really had no problem traveling by ferry from Orient Point NY to New London CT, ... [ More ] |
| | | James Huddleston | | 5/31/2011 11:11:00 PM |
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| Experience with this company | | I want to recommend anyone that is needing their automobile transported to give United Road an opportunity to help you. They are FANTASTIC!!
I was looking for a transport company to Take my nephew's car from Florida to Colorado. I asked a friend t... [ More ] |
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| quote $100. more then ebay. 21 days delivery. | | I bought car on ebay and called United with their price quote to set up transport. The price given was $100.00 dollars higher then what was on ebay. The Logistics Marketing Associate Andrew Dowhan from United said due to gas prices they could not gu... [ More ] |
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| Excellent Service | | Needed a VW Bug transported and I did some searching for a company with good reviews. I'm glad I went with United Road as they not only responded quickly to any questions I had, but they did so in a polite and businesslike manner. Definitely recomm... [ More ] |
| | | Diane | | 3/18/2011 6:00:00 PM |
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| Transport | | This is my second time using United Road. The 1st time an employer paid for the transport and it was billed to the company and the second time itwas for a personal transport order. They were great both times. [ View ] |
| | | Scott | | 2/15/2011 2:02:00 AM |
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| proformance | | Great service, excellent communications and follow up. Best price. Delivered promptly. All contacts were professional and friendly. United Road order #11644798 Maryland to North Carolina. [ View ] |
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| Overall very happy | | Was almost a last minute pickup and delivery but made it in time. Carrier did not make any promisses, what concerned me a little, but worked out find.
Thank you [ View ] |
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| Great except the quote | | When I did the quote ONLINE it was $360 when they give me the quote it was $414. It was extra $54. I believe if I had the time I would of check out others because of this. I feel that the extra $54 they knew I needed the HANDICAP wheelchair van now... [ More ] |
| | Donna | | 1/31/2011 10:49:00 PM |
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| Deliver of my car | | I was very happy with the service of United Road. The pick up was delayed due to the seller contact. My car arrived in good condition. I bought the car from Ebay and it was around Christmas. I lived in Ohio and have it transported from Miami. I di... [ More ] | | Mr. Lee, thank you for your review, we appreciate your business and look forward to doing business with you in the near future.. [ view ] |
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| delivery of non-running mgb gt | | This is my first project car since the mid-70s and the first that I purchased over the internet.
I have never before had a car shipped and had no idea what the process involved.Kasondra Kapusta at United Road made the process simple, efficient an... [ More ] | | Thank you Mr. Kasper for both your business as well as the review...we look forward to working with you again in the near future.
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| move | | United Road has always provided excellent customer service and delivery service for my company and the moves I subcontract with them. My moves are always time & date specific and United Road always meets the required schedule. They offer compet... [ More ] | | Thank you for your review...we appreciate your business and look forward to serving your company in the future. [ view ] |
| | | M Berumen | | 1/24/2011 12:16:00 PM |
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| 98 Corvette | | United Road personel were always polite and considerate. Shipping Corvette in the winter and during the Holdays let to a 2 week delay, but did not cause any real problems.
Driver was the Best! Very polite, prompt and helpful. The price was a litt... [ More ] | | Jim, thank you very much for both your business and the review. We are glad we could be of service to you and your vehicle transport needs...We look foward to working with you in the future [ view ] |
| | | Jim J. | | 1/23/2011 10:55:00 PM |
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| United Road | | Customer Service Representative "Remy Floyd" seemed to be reading from a script. When we discussed specific issues she didn't know the answers. Once I talked about car documentation, she stated she didn't need any, Next Day she needs infor... [ More ] |
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| Poor experiance | | I have several cars a year shipped and thought I would give United a try. Worst experience Ive had so far.
Signed a contract Dec 29th 2010 and was told car would be assigned and picked up within 7 days. It was finally picked up Jan 18, 2011,hhmm th... [ More ] | | Order was booked on 12-29, however, was not activated until 1-3 after origin confirmed vehicle was paid for and ready for pick up...At time of booking customer was informed our average (estimated) time from was 1-7 business days to get order assigned to a carrier.
1-7 Customer Called for status on order
1-10 Customer Service contacted customer with update, still actively looking for a carrier
1-13 Customer Service contacted customer - again letting him know we were working on getting carrier assigned.
1-14 Carrier was assigned, customer was contacted with Estimated pick up and delivery dates...
Carrier spent several days with origin trying to arrange a pick up with them, they agreed to 1-18
Vehicle was picked up and delivered on 1-20 - We regret to hear that the customer was unhappy with our service, we always stress the time frames are estimated.
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| United Road Service | | I had purchased a vehicle and was wanting to have it shipped from Boston to Knoxville, TN. One of the companies recommended from Ebay was United Road. On December 3, I spoke with Aaron at United and arranged all of the details. He then sent me an agr... [ More ] | | Mr Zerbel placed his order on December 3rd, the order was activated on December 6th after origin confirmation that the vehicle was paid for and ready for pick up. At time order was placed customer was given an estimated time frame of 1-7 business days to get a carrier assigned...which was reviewed, signed by customer and returned.
on Thursday Dec 8th, customer called for status
Monday Dec 13th, customer was contacted by UR's customer service department with status on order, still actively looking for carrier
Tues Dec 14th, origin called in, gave status and went over estimated time frames
Wed Dec 15th, on 7th business day after order was active customer called and requested a cancellation of his order...
Customers order was cancelled and full refund was issued. [ view ] |
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| Incorrect method of transport | | I paid to have a Porsche shipped ENCLOSED from Georgia to Nebraska in November.
The actual driver, who was contracted by United Road was very good. In fact he wanted to pick up the car a day earlier than Michelle had indicated, which inconvenienced... [ More ] |
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| Company makes good | | This story has a happy ending.
Had what started out as an unpleasant experience with United Road. On a recent move of a car I bought, the driver's unprofessional behaviour upon arrival was reported and, after being personally contacted by United Roa... [ More ] | | Matt, thank you for your feedback, we appreciate your business and glad we could turn things around and make your experience with our company a positive one. [ view ] |
| | | matt | | 12/24/2010 11:39:00 AM |
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| Excellent Customer Comunication | | I would like the thank all the folks involved with the pickup and delivery of my newly purchased 1966 Thunderbird convertible. After having a bad experience with another company earlier this year I was somewhat gun shy about having this car shipped.... [ More ] | | Ron, thank you for your business...we are glad we could be of service to you with your vehicle transport needs...we look forward to serving you again in the near future. [ view ] |
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| Anger management class needed for Drivers | | Driver called after car was picked up and wanted to drop car off close to interstate 20 miles away instead of delivering to my address. When I refused, driver became angry. When he showed up 2 days late, he became upset that he was going to have diff... [ More ] | | After further reviewing this situation, the customer was contacted with resolution ....customer requested Transport to remove the review and submitted a revision which was never posted. [ view ] |
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| corvette delivery | | Michelle and United Road were wonderful. I was very wary of giving out my information and paying on linel I called United Road and talked with Michelle who made me feel great about the delivery of my car. In fact, my car was dellivered a week earlier... [ More ] |
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| Friendly Driver | | Car was promised a little earlier than it actually came... The driver was very friendly and very professional... I think his name was Olie? or something of the like... Very nice... Big thumbs up on his part... [ View ] |
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| Total Package | | We found these folks to be fantastic from initial contact to delivery. We certainly would use them again. Even the driver showed up with a three car carrier that was clean and professionally maintained. truck was properly secured. Driver attitude and... [ More ] |
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| MT to IA | | I broke both ankles on a trip to MT and flew home. I needed my car transported back to IA. I called my dealer, Smart Honda, and they recommended United Road. United Road gave me good value for transporting my car and picked it up on a Sunday and de... [ More ] |
| | | Jim Ellerhoff | | 11/9/2010 12:58:00 PM |
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| Review | | After contacting numerous transport companies, dealing with Michelle Hutchinson at United Road was equivalent to a breath of fresh air. There was no high-pressure sales pitch – just a very thorough description of the entire process, which was ... [ More ] |
| | | John | | 11/8/2010 10:37:00 AM |
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| Delivery of Car from Florida to Texas | | I thought United Road did an excellent job of transporting my car. I bought a classic 1973 BMW and was nervous about getting it transported from Florida to Texas. I checked with several companies recommended on the eBay website, but the only one I... [ More ] |
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| Vehicle transport | | Everyone I sploke with from United Road were professional and explained
every step that was required. I was kept in constant communication regarding
the pickup time and anticipated transport time. The vehicle even arrived early.
I would not h... [ More ] |
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| United Road is the best!!! | | I purchased my 1994 Camaro Z28 on autotrader out of state, and I was searching for a transport company. I requested a quote from United Road and I was pleasantly surprised how reasonable it was to transport my car over 1100 miles. Jeff Ketelhut was m... [ More ] |
| | | Lisa Wallerick | | 10/12/2010 4:52:00 PM |
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| Integrity in an obscure industry | | Shipping a $100,000 car 2,000 miles across the United States made me pretty nervous. After some research I discovered this is an industry that is very fragmented, requiring a lot of trust and good communication. I actually canceled a contract with ... [ More ] |
| | | MSkinner | | 10/12/2010 12:55:00 PM |
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| Auto transport | | Outstanding job!!!! Once the mover was ID'd, pick up and delivery was done in less than 24 hours. I was kept informed the entire time from start to finish. If I need to move another vehicle, I'll defintely be calling United Road again - THANKS!!!... [ More ] |
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| Great service | | Delivered in a timely manner. Kept informed all the time. Driver wasw courteous and informative.
The price was the lowest of the 3 companies priced. I am completely happy with the service I recieved from my first contact untill delivery. [ View ] |
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| Fast, Professional, Reliable | | Michelle was extremely professional... she kept me informed at every step of the transaction... very knowledgeable... always responded promptly... would definitely recommend and use again! [ View ] |
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| Delivery day | | Vehicle was delivered on time with out any damage. The day of delivery I spoke with the driver and was told it may be another day until the vehicle could be delivered, due to a mechanical problem with there truck. Then I was asked if I would like ... [ More ] |
| | | Dennis | | 10/5/2010 6:05:00 PM |
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| United Road eval | | Excellent. not one problem at all. speedy response and service. quote was reasonable. timing was right. communication was clear and accurate. office and driver were respectful and friendly. perfect delivery overall. [ View ] |
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| Car shipment | | When United Road took my shipment order they committed to contacting the seller and coordinating the pickup. 1 day after the car was available to be picked up a driver was found and the journey from Texan to New Jersey began. I was really very surp... [ More ] |
| | | Kevin F. | | 9/17/2010 8:32:00 PM |
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| Lack of Communication | | I was the one who did most of the communication and although I did get allot of appologies from them, the communication problems continued until delivery. Their excuses were: It is taking longer because of your area, it is costlier than we expected... [ More ] |
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| Great Experience | | I was very pleased with my experience with United Road. The customer service was very thorough and detailed throughout the entire process. I had some special concerns about my car being delivered and the rep was very helpful in making sure that my ne... [ More ] |
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| 1967 Camaro | | I would highly recommend United Road for your auto transportation needs. They were great.
I purchased a 1967 camaro in northern california and was unable to tow the car to southern california with my ford explorer. I contacted various companies, but... [ More ] |
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