Direct Express Auto Transport  | |
| Location: | 101 Lucas Valley Road
San Rafael, CA 94903 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 4 Year(s), 8 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A+". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1200 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 586 reviews posted by individual customers for the past 365 days. So approximately 2.79% of Direct Express Auto Transport customers have posted a review.
This means that 97.21% percent of their customer’s opinions are not represented on this site. |
| Auto transportation | | Driver was professional, prompt and could not have asked for a quicker transport than 2400 miles in 3 days!! [ View ] |
|  | Margaret Tiggeloven | | 11/11/2011 4:44:00 PM |
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| CO to VA | | I had a very positve experience using autotransportdirect They kept me informed during the whole move proces and were very friendly. I would use them again.
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| | | Frank | | 11/10/2011 11:51:00 AM |
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| CA to ND | | Pickup and delivery were prompt and professional. Very happy with the service and would use them again to move a car across the country. [ View ] |
| | | Jon F | | 11/7/2011 10:00:00 AM |
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| Auto transport | | The overall transport experience was very favorable. We had no complaints and would definitely use Direct EXpress again or recommend them to others. [ View ] |
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| auto transport | | overall very helpful and prompt , from order taken to dispatch to driver delivering.simple easy to use web site and phone bank.priced right and on time.overall,a good service.i would recomend service to everyone .at todays gas,hotel and food prices,s... [ More ] |
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| Excellent Honesty | | I Moved my Car from California to Texas.
As mine is Brand New Car..iam very concerned But these Guyz has taken care like a small Baby as i have seen them uploading my car as well as delivering from Truck.
Each Car Driver will take soo much care w... [ More ] |
| | | Sudheer | | 11/3/2011 10:51:00 AM |
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| Maryland to California | | I had a great experience using Direct Express Auto Transport! The pickup and delivery were on time and the service was great! All the people I spoke with were very cordial, and my driver was especially nice and great at communicating when he expected... [ More ] |
| | | Andy | | 11/3/2011 12:47:00 AM |
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| Very fast delivery! | | I called several companies on a Monday. I decided to use these guy's because I had used them before. I ordered the car to be picked up on a Tuesday. To my suprise I was contacted the next day (Wednesday) and told the car had been picked up. It was de... [ More ] |
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| Satisfied with auto transport direct | | I have nevert used any auto transported company for shipping my auto before. I have conducted some research on prices with different companies. I moved to another state and considered a reasonable price to ship my car. In the end I have chosen auto t... [ More ] |
| | | S.K. | | 10/31/2011 11:57:00 PM |
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| cheap price and reliable | | This is my second transaction with direct express auto transport ( before and after deployment). They don't have military discount but the price are $200-300 cheaper compared to other brokers. They allowed me to put a 100-lb personal items for free, ... [ More ] |
|  | | rocky11ph | | 10/29/2011 12:30:00 PM |
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| Our Experience | | Our experience with Direct Express Auto Transport was excellent. From the moment I am my request online to the final delivery of the auto was smooth. The driver called the next day after my order and communicated the time and procedure on how my au... [ More ] |
| | | D Matranga | | 10/28/2011 9:11:00 AM |
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| Recommedned! | | Timely responses, great pricing, very good support and communication. Telephone desk open from 6:00 AM to 5:00 PM Pacific Time. Timely pickup and delivery. All the paperwork was clean. Small confusion about amount due to carrier at delivery, but was ... [ More ] |
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| Thankssss | | Overall I would say my experience with Direct Auto was very positive. Direct was by far the best quote I received when I was looking around for rates to ship my car. When I would ask other shipping companies why Direct Auto they all told me that my... [ More ] |
| | | TSol | | 10/25/2011 9:38:00 PM |
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| Communication | | Our driver was very professional and courteous. His truck broke down about five hours away on the day we were expecting delivery, and he did not call. I would use your company again, but would remind drivers to call as soon as they know they are ru... [ More ] |
| | | Laura | | 10/25/2011 9:06:00 AM |
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| Very Pleased with Service | | Appreciated the personal calls from the driver, James, to update us on the arrival time, and coordination of the best place to pick up and drop off. It made life very simple! [ View ] |
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| Car Transfer | | About 4 months ago I bought a classic car and used Direct Express to pick up the car in AZ and deliver to me in CA. It was such an easy transaction that I decided to call them again when I purchased another car. Once again I was shipping from AZ to C... [ More ] |
| | | Karl | | 10/24/2011 11:59:00 AM |
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| Would recommend | | The customer service was indeed very, very good. I was worried about timing because I was scheduled to leave on a certain date and had not heard yet from the company that was picking up my car. I called at different times, just to make sure everyth... [ More ] |
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| Great efficient service | | They were least expensive but Couldn't have had a better experince. They answered my call when I had a question. Received a call the day before pick-up. Received a call about 8 hrs before delivery. Would recommend to anyone. Car arrived in the evenin... [ More ] |
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| Fast, Clean, Hassle Free and affordable | | I liked the service for many reasons:
1. Getting quote was instantaneous. No wait on phone, no haggle, no time consuming process
2. Price was low compared to others. My quote was lower, at least, by $120 vs other movers
3. I was told it would be p... [ More ] |
| | | Kumar | | 10/24/2011 9:40:00 AM |
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| review | | Car was handled with care and driver kept in touch on when delivery would happen.
Pickup was early as was delivery. Would have been earlier delivery but one customer was not agreeable to weekend delivery. [ View ] |
| | | Kathy | | 10/24/2011 6:32:00 AM |
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| review | | Car was handled with care and driver kept in touch on when delivery would happen.
Pickup was early as was delivery. Would have been earlier delivery but one customer was not agreeable to weekend delivery. [ View ] |
| | | Kathy | | 10/24/2011 6:32:00 AM |
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| auto transporters | | Easy to use and hassle free is how I would describe this transaction. I had never shipped a car before and was somewhat uneasy about the event. Doing most of the arrangements online was a simple experience. There were no surprise charges, no issue... [ More ] |
| | | d patterson | | 10/21/2011 8:30:00 AM |
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| helpful customer service | | Customer Service was great! The car wasn't ready to send on the original pick-up day (my fault) and they worked with me to reschedule and find another trucking company. They even offered some advice on ways to get the order accepted faster (pay a l... [ More ] |
| | | Kathleen | | 10/20/2011 12:17:00 PM |
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| SUV shipment from NY to CA | | My experience with Direct Express Auto Transport was, from strart to finish, well above expectations. Having never shipped a vehicle before, the company's represetatives were entirely helpful, friendly and reassuring. I contacted Direct Auto Transp... [ More ] |
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| Car Shipment | | Direct Express Auto Transport made our move so easy! All it took was a simple phone call, a small deposit over the phone, and our car was picked up in just a couple of days.
The driver was on time, and was nice enough to call the day before to set ... [ More ] |
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| Excellent | | Would higly recommend. The first company that I have ever dealt with that picked up when they said they would and delivered on time! [ View ] |
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| Vehicle Transport | | I confirmed the transport Wed. morning. Direct Express Auto Transport personel were informative and answered all my questions. Confirmation for pickup was made Wed afternoon for the car to be picked up Thurs. afternoon. Pickup was on time, within th... [ More ] |
| | | Georgina LeHuray | | 10/17/2011 2:40:00 PM |
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| Great Service- Massachusetts to California | | This was my second time using Direct Auto, and I was once again pleased with the whole process. I was disappointed when the driver charged me a extra $200 for extra weight because I had my car packed with stuff, but I understood why. With all the tr... [ More ] |
| | | Rick | | 10/17/2011 9:45:00 AM |
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| review | | the people I dealt with in the office were pleasant and professional. The price was comparable to others transporters. The man that picked up my was efficient and pleasant. They called to pick up a day early which was fine.They maintained phone cont... [ More ] |
| | | gwen | | 10/14/2011 2:36:00 PM |
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| Great Experience | | This was a great experience. I was shipping a 1966 mustang so i was a little nervous about it but everything went perfect. they picked up on time and dropped it off a day early. The car was in great shape other than being dirty from the trip(no on... [ More ] |
| | | James | | 10/13/2011 7:49:00 AM |
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| NYC to LA | | We were told by my husbands company, with very little advanced notice, that we would be transferred from the NYC office to the Los Angeles office. After nearly a month of waiting (2 other companies were unable to find carriers for several weeks) I w... [ More ] |
| | | Nicole F | | 10/11/2011 4:50:00 PM |
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| All you need for shipping your car is DAE! | | The customer service representatives at Direct Auto Express were extremely helpful and understanding of my car shipping needs. I had to push out my pick-up date by a week, and changing the pick-up date was done as easily as making a simple phone call... [ More ] |
| | | J Lin | | 10/10/2011 7:44:00 PM |
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| Vehicle Delivery | | I've used another auto transport service that did not deliver my vehicle with the urgency of Direct Express Auto Transport. - The latter- initially gave me a tentative date for pick up and delivery with no guarantees. - I was amazed when a gentleman ... [ More ] |
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| Review of transaportation service | | I had very good experience with Auto Transport Direct. The car was picked up and delivered on time. The driver was very courteous and answered all the my questions patiently. I would definitely use their service again in the future. [ View ] |
| | | Deepak | | 10/10/2011 11:31:00 AM |
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| Awesome | | I was a little hesitant to ship my car at first, but this experience was really great. Everything went very smooth and I didn't have to worry at all. I shipped my car from California to Texas. The receptionists at Direct Express were very nice as wel... [ More ] |
| | | Nicole | | 10/9/2011 9:51:00 PM |
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| great service | | The experience was positive from start to finish; good customer service and drivers, no problems. This was a cross-country drive and everything was done in a very professional manner.
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| Stress Free Transport | | Customer service was always great and they helped with scheduling even though it was difficult to get everything together on my end. The truck driver was responsive and patient and the car was delivered to my door as promised on time. Great company! [ View ] |
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| Very Satisfied Customer | | We were very pleased with every aspect of our experience with Direct Express Auto Transport. Their quote was $100-400 less than the other quotes we had received, and we received warnings that their lower price would cause up to a 3-week delay in our... [ More ] |
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| Great service with this carrier | | The subcontractor (driver) was Tim with Trent Enterprises; what a nice man, he provided an excellent explanation of his entire route prior to taking off with the car. Because he arrived (delivery day) 3 days earlier than anticipated (that was unbeli... [ More ] |
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| Great service | | I used Direct Express to transport my car from DC to Texas. At first I was skeptical because of the low price and a past bad experience with an auto transport broker. Direct express exceeded all my expectations and was the best value. The vehicle was... [ More ] |
| | | Scott Linker | | 10/5/2011 12:28:00 PM |
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| Porsche Tranportation | | Based on the high feedback for Direct Express Auto Transport I proceeded to engage their services. They assigned the pick up within a day and the car was picked up on time with great communications between the driver and the pickup contact. I recei... [ More ] |
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| Great Service - Quick & Easy | | Direct Express Auto Transport was knowledgeable and helpful. They provided their service at a very competitive rate while maintaining great customer service. I was worried about my car traveling across the country, but using them, I was reassured a... [ More ] |
| | | Erin | | 10/5/2011 10:20:00 AM |
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| Excellent experience | | This worked well for us. We were pleased. We shipped a vintage vehicle and were concerned it not be damaged. Everything went smoothly. [ View ] |
| | | William Grile | | 10/5/2011 9:35:00 AM |
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| stress free move | | We were quite satisfied using Direct Express Auto Transport to move our son's car from Chicago, Il to Pasedena, Ca. The main reason I choose to use your company was the positive experience I had with my first contact, Brittany. She was very knowled... [ More ] |
| | | Marcia Montet | | 10/4/2011 12:39:00 PM |
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| car transport | | I was very happy with the transport of my car across the country. Although the pick was late, the arrival was on time. All of the employees I came in contact with were friendly and knowledgeable. There were no hidden costs. The car arrived in exactly... [ More ] |
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| car shipped cross country | | I called Direct Express and within 2 hours I received a call from PK Lines saying they could pick up the same day. That is great service. I could not send it that early since no one would be there to accept the auto. So we made accurate dates for ... [ More ] |
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| Very good customer service and move. | | Very good in customer service and send a pickup with in one day and took my Car. also i asked to hold it for a day in my location and they did and gave my car back on time. great job. thanks [ View ] |
| | | Prabhu Subramaniam | | 9/30/2011 12:04:00 PM |
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| Speedy Service | | The car was picked up less than a week and delivered in four days. Simple and easy process to get my car shipped. [ View ] |
| | | Jerry | | 9/28/2011 2:55:00 PM |
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| Ship car from San Diego to Union City | | My car was picked up on time and was delivered an hour late. The Truck driver is very friendly and respondent. I got the phone call from him to confirm the time to delivered. Beside it costs a little more, but I am happy the service.
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| Autotransport Direct | | My service order with Direct Express Auto Transport was a good experience. The people who answered the phone when I first called were knowledgeable and friendly. I called back two times to verify various pieces of information, and they were very resp... [ More ] |
| | | Timothy Wood | | 9/27/2011 2:42:00 PM |
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