|Dependable Auto Shippers |
|Location:||Mesquite, TX 75149|
|Time On Site:||1 Year(s), 9 Month(s). Since 3/27/2003 5:04:00 PM|
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** This information is generated by the FMCSA Information **
|DAS (Dependable Auto Shippers) has enjoyed over 58 years as the industry leader in vehicle relocation. Our legacy has spanned over 1,200,000 vehicle deliveries during that time. Our national network of terminals provides consumers the added convenience as well as, economic rates with the dropping off and/or picking up their vehicles. We also provide a true door-to-door service where we will arrive at your doorstep with a flatbed truck versus having to meet us at a remote parking area. We can also provide you with a Guaranteed pickup date, if time is of the essence.
DAS has enjoyed a long-term relationship as a preferred carrier with eBay Motors as well as, all of the leading third-party relocation & moving and storage companies. These relationships have helped DAS become a top quality vehicle relocation provider with the highest level of service. Our focus is on you and the on-time, damage-free delivery of your vehicle - everytime.||
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Overall Rating (Last Two Years*):
602 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Dependable Auto Shippers reports that they have an average of 115000 customers per year. Currently, this site has 292 reviews posted by individual customers for the past 365 days. So approximately 0.25% of Dependable Auto Shippers customers have posted a review.
This means that 99.75% percent of their customerís opinions are not represented on this site.
| Horrific company|
|LATE Delivery. Told us it'd arrived 2 hours before pickup and demanded that we get there (because we discovered later they were covering up tire damage and didn't want them to deflate again until after we had driven it off the lot). TWO tires on op... [ More ]|
|We are sorry to hear of your negative experience. Unfortunately, the claim # you have provided is incomplete so we cannot research your specific complaint without additional info. However, each and every claim filed with DAS is thoroughly researched and review by a certified claims adjuster in order to determine liability. It is our goal to ensure every claim is settled quickly and fairly. [ view ]|
| Shame on ME|
|Simply put, they took 27 days (really 29 because I went to the depot and picked the car up) to travel across country because they let it sit in NJ for 12 days then put the car on a train to Missouri instead of a car transport to CA directly.
Sha... [ More ]|
|We are sorry for our poor execution on your move. Although the delivery date is ESTIMATED, a vehicle arriving at destination 11 days past the ETA is not within our parameters of acceptability. In moving 80,000+ vehicles a year, there are times when a move does not go according to plan. Unfortunately, there were a small number of shipments that were negatively effected by the performance of our rail service partner. We are currently in the process of re-evaluating that partner relationship in order to establish a more reliable shipping channel. We apologize for the inconvenience this situation caused you. [ view ]|
| A Review before my car arrives|
|I dropped my car off in Gardena California, People were polite, And very professional, They told me my car will probably depart on Saturday November 23rd. They called me and verified the car was loaded and on its way to Iowa. They said I should see i... [ More ]|
|We are happy to hear of your positive experience. Thank you for your business and kind words regarding our service. [ view ]|
| DO NOT USE|
|This has to be one of the worst companies i've ever dealt with the lied about everything from the pick up time to the drop off time. My vehicle sat a a towing company for over a week time. I was never able to get any information when tracking my vehi... [ More ]|
|We are sorry to hear you had a negative experience. DAS offers three levels of transit time. The least expensive is a " Standard ESTIMATED Time" which is what was purchased for this move. The customer was provided info via e-mail that the ESTIMATE delivery date was 11/02/2013 (approximately 15 days) and not 5 to 7 days. The vehicle was delivered the customer on 11/04/2013. For customers who need their vehicle faster or by a specific date, DAS offers Guaranteed Delivery Date and Expedited Delivery. [ view ]|
|11/15/2013 2:32:00 PM|
| Difficult Move|
|Transporting a SUV from Connecticut to Houston, TX was extremely difficult. We paid extra to guarantee the pick-up date for Oct. 16 and was told the ETA delivery date would be Oct. 31 (16 days). The vehicle was never traceable on the website so we ... [ More ]|
|We are sorry for our poor execution on your move. Although the delivery date is ESTIMATED, a vehicle arriving at destination 11 days past the ETA is not within our parameters of acceptability. In moving 80,000+ vehicles a year, there are times when a move does not go according to plan. We regret the inconvenience this caused. [ view ]|
|11/12/2013 11:11:00 AM|
| Using DAS|
|I originally contracted with Alpine Transports. After four weeks, I paid in advance, the truck was still sitting at the sellers home. Their excuse was that it was in a remote location,which is not true. I then contracted with DAS and two days later t... [ More ]|
|Thank you for using our service. We're glad to hear you had a positive experience and that we were able to help you out when another carrier let you down. [ view ]|
| Transport from NJ to Maine |
|I would definitely use the services of Dependable Auto Shippers again and I can wholeheartedly recommend them. [ View ]|
|Thank you so much for choosing DAS for your auto shipment. We're thrilled to hear you had a positive experience and look forward to the opportunity to serve you in the future. [ view ]|
|10/31/2013 4:44:00 PM|
| Great service|
|I would use DAS again to have my car transported. Went cross country at a reasonable price and was prompt and courteous. No damage on the car and they were very thorough. They washed the car at delivery, which was a nice touch. [ View ]|
|Thanks you so much for choosing DAS for your auto shipment. We're glad to hear you had a positive experience and look forward to the opportunity to serve you in the future. [ view ]|
| Great Car Shipper|
|We were very happy with DAS. The price was good & the service reliable. The men who picked up & delivered our car were very polite & efficient. We would definitely use DAS again! [ View ]|
|Thank you so much for using DAS for your recent shipment. We appreciate you sharing your feedback with the Transport Reviews audience and hope you will use us again in the future. [ view ]|
|10/28/2013 8:07:00 PM|
| Great service is sometimes hard to come by|
|BUT NOT IN THIS CASE - everything was done with high professionalism with no surprises. the car arrived in California a few days early and in great shape, As an example, they washed the car before turning over to us.
I highly recommend [ View ]|
|Thank you so much for choosing DAS for your auto shipment. We're happy to hear you had a positive experience and appreciate you sharing your feedback here on Transport Reviews. [ view ]|
| Worst experience ever!|
|I used DAS terminal to terminal to ship my car from CA to FL. I was moving for college and my boyfriend and I did not have a lot of money to begin with. Long story short, we were told our car arrived in Fl and went to pick it up and it had not arri... [ More ]|
|We are so sorry to hear of your negative experience in using our service. DAS ships approximately 100,000 vehicles per year. Regrettably, there are rare occasions when a shipment does not go as planned. Through internal process review and listening to the feedback of our customers, we are constantly working to eliminate service failures that may effect each and every customer. Again, our sincerest apologies from all of us at DAS. [ view ]|
| Burned two times, never again|
|I have used DAS twice over the last few years, and both times my cars arrived with severe undercarriage damage. Their contract clearly states they don't cover undercarriage damage - this should certainly be a red flag to anyone considering DAS to tra... [ More ]|
|We are sorry to hear of the difficulties you experienced during the shipment of your '94 Saturn.
With regard to covering undercarriage damage: As a leader in the auto shipping industry, DAS works with a number of partner carriers. The overwhelming majority of those carriers also do not cover undercarriage damage and state that on their Bill of Lading. The primary reason for this industry practice is the inability to perform an undercarriage inspection at time up pick up to document any pre-existing damage. In most cases, the only undercarriage damage visible from the ground would be to the underside of bumpers/spoilers and rocker panels. In the case of this specific move, our origin inspection documents pre-existing damage to both front and rear bumpers and some minor damage to the driver's side rocker panel.
Finally, we have taken the step to retrain the destination facility on this move to ensure they are following our process for customer inspection at time of delivery. We expect all of our service partners to give our customers ample opportunity to perform a fair inspection when receiving their vehicle. [ view ]|
| Recommended service|
|I would recommend Terminal to terminal service. They ship the car foe me about 7 days ahead of the schedule. [ View ]|
|Thank you so much for using DAS for your vehicle move. We appreciate you taking the time to share your feedback with the Transport Reviews audience and hope you will use us again in the future. [ view ]|
| Cross country transport|
|We used DAS after one of my fellow military spouses recommended them to me. Overall, I was very pleased with the service. From calling customer service to meeting with the truck driver upon delivery, everyone I spoke with was helpful and courteous. I... [ More ]|
|Thank you so much for choosing DAS for your auto shipment. We're thrilled to hear you had a positive experience and look forward to the opportunity to serve you in the future. [ view ]|
|10/22/2013 4:13:00 PM|
| Car and Motorcycle Shipment|
|Had a car and motorcycle shipped. Car was shipped with no damage. The motorcycle arrived with damage to the front and rear fenders. Today nearly 6 weeks after filing claim and being told my claim was accepted, I am still waiting for the settlement... [ More ]|
|Our apologies for this oversight, Mr. Richardson. The check has been cut and mailed. [ view ]|
|10/22/2013 2:57:00 PM|
| Second time using DAS as my auto shipper|
|I utilized DAS this time on a terminal to terminal service. It was very easy to deal with them in every stage of the service from quoting all the way until picking-up my car at destination. I utilized DAS about 5 years but on a door to door service... [ More ]|
|Thank you for using DAS for your recent auto transport. We appreciate you sharing your positive experience here on Transport Reviews and hope we'll have the opportunity to serve you again in the future. [ view ]|
|10/21/2013 11:15:00 PM|
| Never Again|
|Shipped 4 cars this year and they damaged 3 of them. 2 were fairly new BMWs and an older Lexus. They all got scrapped on the bottom part of the side skirts. They will only reimburse 30% of the actual damage. Then hit you with an invisible $250 deduct... [ More ]|
|We are sorry to hear of your difficulties with our service. The order number included in your review is in reference to the shipment of a '97 Lexus from NJ to CA. Our notes on this move indicate the following:
- The vehicle was delivered late and we have refunded a portion of your shipping costs as a service gesture.
- You have reported a claim for a broken mirror, but have not yet submitted your estimates. Once submitted, our Claims team can move forward with processing your claim.
- We have no notes regarding any missing items. Our pre-ship instructions ask that you remove all personal items from the vehicle prior to shipping to avoid and "he said/she said" regarding missing items.
Like many companies, DAS maintains separate sales and service teams. Janice is a sales rep and her responsibility for order management is up until the vehicle is in our possession. Following that, our customer service group is available to assist. Our apologies for failing to properly communicate that.
Finally, DAS strives to be as forthcoming as possible regarding the liability coverage on all shipments. The notification of the deductible is stated on the front of our Bill of Lading directly above the area where the customer signs when releasing a vehicle to us. It is written in 9 point bold print.
[ view ]|
|Don de los Reyes|
|10/18/2013 1:46:00 PM|
| Outstanding |
|Outstanding and reliable service from the sales call, dispatch, delivery, and follow up. Would use again. [ View ]|
|We are happy to hear of your positive experience with our service and looking forward to taking care of you and your car in the future. [ view ]|
| one car and one van move|
|i was looking around for the best possible rate and so many agents contacted me and then i contacted DAS as i have already availed their services twice before. And i got the best price from them who are the carriers. Their price is cheaper than the a... [ More ]|
|Thank you for the positive review and we are glad we were able to meet your expectations again. [ view ]|
|10/16/2013 8:52:00 PM|
| Encinitas, CA to Austin, TX |
|Pick up time for my vehicle was on time at my home in Encinitas, CA. However, my vehicle did not get transported after a week at the El Cajon, CA terminal station. Transport time was approximately 4 days and the vehicle was again "stuck" ... [ More ]|
|Thank you for taking the time to create a review.
The transportation was delayed due to non-payment prior to shipping. [ view ]|
| Dallas to South Florida transport|
|I was very dubious after reading some negative posts. However, the cost were lowest of all transport companies. Vehicle was available for delivery not in the 10 day to 2 weeks discussed, but in 5 days. It took me personally 3 days to drive my othe... [ More ]|
|10/15/2013 7:38:00 PM|
| Tacoma Transport from CA to FL|
|Overall I had a pleasant experience with Dependable Auto Shippers. I take very good care of my truck and was a bit worried to watch it get shipped off across the country. It arrived exactly when they said it would and in the same condition as it was ... [ More ]|
|Thank you for taking the time to fill out a review. [ view ]|
|10/14/2013 11:02:00 AM|
| NOT PLEASED|
|The guy at the drop off depot in El Cajon was very rude and unaccommodating. He said that they aren't even open on Saturdays. He just happened to be there. Drop off process took over 2 1/2 hours to complete. Poor communication between DAS and drop of... [ More ]|
|We have looked in to the issue and resolved it with the terminal.
Thank you for taking the time to create a review,so we can create a better experience for our future customers. [ view ]|
|10/12/2013 10:00:00 AM|
| Excellent Service|
|The was excellent, they do the job perfect as what i expected. I will recommend this company for their excellent job or service i'm very satisfied, they have excellent people too. Two thumbs up for DAS, thank you. [ View ]|
|Thank you for taking the time to post a review and we are glad we meet your expectations. [ view ]|
| LA to Boston|
|I shipped my car from LA to Boston and it took the minimum number of days to ship. The whole process was pretty easy. My only minor complaint is that my car was covered with bugs (must have been at the front of the truck) when it was dropped off. ... [ More ]|
|Thank you for taking the time to create a a review. I am sorry we do not wash vehicles so we can offer a lower priced transportation cost to our customers. [ view ]|
|10/10/2013 11:40:00 AM|
| WILL NOT USE THEM AGAIN|
|One week after pick-up, I called Dependable Auto Shippers in Texas to find out when my car would be delivered to Illinois. They said that the transport vehicle had broken down and the car was being returned to Texas to be placed on another truck. Aft... [ More ]|
|The transportation time was 14 days the same that the contract stated when the move was booked. The unit was picked up on the 26th and delivered on the 9th. [ view ]|
| Great Value|
|Minimum Hassle. On time (actually early). $400 cheaper and way better customer service than my other vehicle with a different "door-to-door" service. [ View ]|
|Sounds like you used a broker in the past.
We offer a Curbside delivery so we can actually get to your door with a smaller truck instead of you meeting us at a nearby parking lot.
Thank you for taking the time and posting a review. [ view ]|
|10/9/2013 1:19:00 PM|
|More than half of the transport time spent in pick-up yard (9 days). Still got delivered before promised delivery date. Second time I have used them, would use again if needed. [ View ]|
|10/9/2013 1:05:00 PM|
| WORST COMPANY - NEVER EVER USE THEM!!!|
|DELAYED DELIVERY,MISSED ETA(ESTIMATED TIME OF ARRIVAL) MORE THAN 3 TIMES,COMPENSATION REJECTED
My car was picked up on 10th of September in Exton, PA for transporting to Englewood, CO. The car sat on DAS New Jersey terminal for 5 days. I was told it... [ More ]|
|10/4/2013 6:13:00 PM|
| My Car Transport|
|I was very pleased with the service. I dropped off the car in Sparks, NV to D&S Towing who checked it over and was very professional. I was told the latest day the car would be in Illinois could be October 4; so imagine how impressed I was that... [ More ]|
| Inexpensive move|
|I had my car shipped from Tacoma, WA to Mesquite, TX (Dallas area). I was flexible on days it could be dropped off and picked up, and I chose terminal drop-off and pickup in order to get a lower quote. The final cost was $709, which is amazing for ... [ More ]|
|At first, I was reluctant to ship my car on an open carrier through a service I had never used before; however, DAS came highly recommended so I took a chance. DAS personnel were professional, prompt, and courteous; but more importantly, they took ex... [ More ]|
| Great Experience|
|I was very please with all aspects of the experience. They actually moved the truck cross-country in just four days, when the quote was about 10 days. [ View ]|
|D. C. Brooks|
|10/3/2013 5:21:00 PM|
| Car transport|
|We shipped our daughter's car from Miami, Florida to Riverside, Ca.
We used DAS Autoshippers.
From the first call to the final delivery of the car, everything was smooth and professional.
I would highly recommend this company for your Auto Shipp... [ More ]|
|10/3/2013 4:33:00 PM|
| Easy to work with.|
|Shipped both cars with them. First was early and the other was on time. They also held the vehicles at a terminal if needed for a few days free. Picked up and delivered door to door service was so helpful to us with all of the other logistics of m... [ More ]|
| Very good auto transport company|
|I really recommend using DAS, they shipped my 2 trucks and motorcycle from AZ to FL with no issues whatsoever and a very good price
Thank you! [ View ]|
| Overall pretty satisfied|
|I heard about DAS from our relocation consultant who had personally used the service. We had two vehicles (Elantra and Yaris) shipped from San Diego to Grand Rapids. We booked about 3 months ahead and I was satisfied that the price (979/vehicle) wa... [ More ]|
|10/2/2013 7:18:00 AM|
| Car delivered safe & sound|
|After research I choose this company because they were the cheapest, I did not choose the pick up or drop of option as I was trying to keep costs down and I also choose the bottom placing on an open truck, as I figured if I drove my car myself I woul... [ More ]|
| Great experience!|
|I had a great experience shipping a car recently with DAS Dependable Auto Shippers. After getting the run-around for several weeks from other online companies, I asked AAA Auto Club for a recommendation and they recommended DAS. DAS quickly gave me a... [ More ]|
|9/28/2013 4:42:00 PM|
| Good, no-nonsense shipping|
|This is the second time I used Dependable Auto Shippers; the first was for a move of similar length two years ago. Both times I was impressed by accuracy of their time estimates and the care with which they treated my car.
My only complaint is on... [ More ]|
|9/26/2013 8:10:00 PM|
| Poor execution of job and worse customer service|
|The company does not give out accurate information. DAS did not share that it uses other companies on either end of your move to get your car from/to you. Therefore there is limited information DAS can give about when you will get your car. DAS respo... [ More ]|
|9/26/2013 7:46:00 PM|
| Excellent Service|
|DAS was wonderful. They transported my SUV from KS to FL in 5 days, and kept in touch with me the entire time. I highly recommend DAS! [ View ]|
|9/26/2013 10:12:00 AM|
|I was told that 2 weeks would be plenty to ship my car from San Diego to Baltimore. As I had plenty of time to drop my car off before I moved. I wanted to be sure there was plenty of time to accommodate DAS. I therefore did as suggested and dropped m... [ More ]|
|9/24/2013 8:02:00 PM|
|Fast, (quoted approx. 18 days, arrived in 14), courteous and economical way of shipping. This was not a show car, so since it went open trailer that helped speed things up. I was referred to DAS by friends and I would certainly use them again. [ View ]|
| Car Damaged During Transport |
|Originally, I would have given this relocation a decent review but a number of things occurred in the delivery that completely turned me off to the experience. The pickup in Washington state went very well and I found the driver to be professional an... [ More ]|
|9/24/2013 11:19:00 AM|
| Dirty Vehicles|
|The automobiles were filthy, including the one I paid extra to travel enclosed.
There were large amounts of mud in all the wheel wells. There was road salt on all the cars.
One of the cars was a $40,000 67 Camaro.
They didn't even return ... [ More ]|
| Auto shipping|
|I was very happy with the service I received from DAS. Everything went according to the instructions I was given. My car arrived on time, no damage and was easy to retrieve.
I had never shipped an auto this way before, but I certainly would agai... [ More ]|
| Sensational Customer Service|
|DAS provided me and my family with sensational customer service transporting three automobiles from Tacoma, Washington to Kansas City, Missouri. Job Well Done! [ View ]|
|9/18/2013 11:09:00 PM|
| Dependable NOT!|
|They jammed the bumper in on a 4Runner I had shipped, and screwed me on delivery 2 weeks later than quoted.
Then the chumps claimed it wouldn't turn over, but they failed to notice the 'Clutch Start' button needed to be disengaged.
Anybody but ... [ More ]|
|9/18/2013 5:23:00 PM|
|Everything went just as planned. Car was picked-up on time, delivered on time and in the same condition as when we turned it over. Very courteous and very reasonable cost. We paid a little extra to have our car on top and we feel that it was worth... [ More ]|
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