5 Star Nationwide  | |
| Location: | Mt Prospect , IL 60056 |
| Phone Number: | 818-826-3216 |
| Secondary Phone Number: | 1-877-578-2775 |
| Website: | http://fivestarnationwide.net |
| Email: | 5starnationwide@gmail.com |
| Time On Site: | 2 Year(s), 0 Month(s). Since 7/30/2008 4:33:00 PM | | FMCSA Licensing: | MC-637063 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | We are an honest trustworthy company that help our customer from start to finish.WE DO NOT BADMOUTH nor say anything bad to any companies because all of us needs business BUT we will absolutely give you some advice what to look for in choosing the right company for you.A lot of companies will give all the sales pitch just to get your order even mentioning BBB which we have to pay to be a member and a lot of consumers don't realize that every business establishment could pay.. be a member and have an excellent rating.LAST BUT NOT LEAST if you want to know how good the company is THE ONLY THING you would ask is JUST ASK HOW MUCH THEIR BROKERS FEE IS.If they mentioned no DEPOSIT upfront,its all included and they only charge once picked up (STILL ASK THEM HOW MUCH IT WOULD BE ) because that is the amount that they would make.
Why pay a big deposit even don't they are not taking it right now.You are just making this company richer and they will tell you that they will start working on your order..CONSUMERS.We all use the same software so LOWER BROKERS FEE AND PAY THE TRUCKER more that's how you know that this brokers trully care for you as a customer.( OUR BOND IS IN PROCESS AND THE FMCSA HASN'T UPDATED IT YET..YOU CAN VERIFY FROM PACIFIC FINANCIAL THAT WE HAVE OUR BOND ) |
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Have your own experience with 5 Star Nationwide to share? Click Here to add a review. Overall Rating (Last Two Years*): 
242 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
5 Star Nationwide reports that they have an average of 2000 customers per year. Currently, this site has 114 reviews posted by individual customers for the past 365 days. So approximately 5.70% of 5 Star Nationwide customers have posted a review.
This means that 94.30% percent of their customer’s opinions are not represented on this site. |
| Delivery | |
Needing to find a service that would bring my car from New York to Los Angeles, I went online to choose a company & relied entirely on customer reviews which I was very grateful for. 5 Star appeared to have garnered the most praise & I fel... [ More ] |
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| Good Service as the Reviews Suggest | | This is the first time i had my car shipped, so I was very confused about which company I should choose. I then tried my best to search for online reviews and it turned out that this company had really good ratings (and a lot of ratings too). The con... [ More ] |
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| Great service | | I was very pleased with the service provided by Gilbert at 5 star! He always knew who I was when I called and always answered my questions. he hired a reliable company to pick up and deliver the car. This was VERY refreshing, considering the first co... [ More ] |
|  | | Kathy | | 1/5/2010 11:26:00 PM |
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| 5 star nationwide rating | | I used 5 starnationwide and Gilbert to transport a Porsche Boxster that I purchased on eBay Motors from Northern California to Upstate New York. The move was difficult because less cars come out of Northern California than Southern California so car... [ More ] |
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| No Problems! | | Our move to Texas made it necessary to ship one of our cars. Looking on the internet for a shipper seemed like a crap shoot- how do you know if they're legit until they show up at the other end with your car? AND when you put your info into ONE fo... [ More ] |
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| transporting cross country | | The trip was faster than we expected and the car arrived in perfect shape. However it was not a fully enclosed truck like we requested. The top layer was open and 2/3 of the bottom was open, and there was 1/3 of the bottom that was partially enclosed... [ More ] |
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| Wonderful experience, excellent customer service, best price | | I have used 5 Star Nationwide on two occasions. Both experiences were excellent. The shipping costs were less expensive than other quotes received by a variety of transportation companies. The customer service was excellent. Lin Radev kept me informe... [ More ] | | Courtney, Thank you for the great review. Hope you enjoy your new ride and be safe~ Best Wishes Lin 773 747 2871 [ view ] |
| | | Courtney Nicholson | | 12/31/2009 4:09:00 PM |
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| 5 Star Nationwide | | This was the first time I used 5 Star Nationwide to transport our car from Illinois to Florida. My contact person, Lin, was very friendly and accomodating. Our car was picked up and delivered on time and will definitely use them again. I highly recom... [ More ] | | Thank you Lynette! It was my pleasure assisting you and your family with this move! I hope you will call me next time this need arises as well.Call us anytime Lin 773 747 2871 [ view ] |
| | | Lynette | | 12/28/2009 11:09:00 PM |
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| Chicago,IL to FL Panhandle | | I contacted Gilbert three days before Christmas informing him that my new vehicle was ready to be shipped to Florida. He posted the vehicle within 1 hour of talking to him and it was scheduled by the next morning (23 Dec). The driver picked up the ... [ More ] |
| | | Aaron | | 12/28/2009 4:11:00 PM |
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| Toyota Corolla MD to CA | | Driver arrived early on a Friday to pick up Toyota Corolla in Maryland from the dealership while my mom purchased a new vehicle. He waited patiently while she dealt with paperwork, test drive, etc. When she was ready, he loaded up her old car. I w... [ More ] | | What a kind review, Michael!! Thanks for the 5 stars! I strive to provide the absolute best customer service and I'm happy you saw that :) Call me if you ever need help moving again!773 747 2871- Lin [ view ] |
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| great service | | I called gilbert on a friday and was able to get my '69 camaro picked up by sunday and delievered by monday. He was prompt, efficient, and the follow through was amazing. He was my best friend that day!
He even got my husbands car on a covered car... [ More ] |
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| Prompt & friendly service. | | Gilbert was great to work with. He was courteous and professional. The prompt pick-up and deliver is probably due to Gilbert taking a reasonable commission and leaving nearly all of the fee for the driver. The first thing anyone should determine w... [ More ] |
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| Great Experience | | I was completely satisfied with the service provided by 5 Star Nationwide and especially Gilbert. The company kept in contact with me at all times and picked up my vehicle when I needed it to be picked up. Everything was timely and they delivered the... [ More ] | | Thanks Tom and I am glad to meet you too face to face.I love your nissan 350z and I hope your enjoying driving it in Los angeles.Call us anytime at 818-826-3216 [ view ] |
| | | Thomas | | 12/18/2009 9:31:00 PM |
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| Great Service | | This was my first time shipping my car, and 5 Star Nationwide eased all worries I had about the process. Lin was very helpful and set up the pickup the first time we spoke on the phone, about a month ahead of the shipment. He kept me informed over t... [ More ] | | Thanks Cassandra!It's been a pleasure working with you.Call us any time 773 747 2871! [ view ] |
| | | Cassandra | | 12/17/2009 11:13:00 PM |
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| Even in a blizzard! | | Gilbert, Lon and the 5 star crew did an awesome job, even under extremely adverse conditions. While the biggest storm in more than a year was slamming into the west, these guys got my car here as promised... And for the lowest price of all the quote... [ More ] | | Thanks Sean and good luck in your field..Trust me you won't have problems finding a job with your profession..call us anytime at 818-826-3216 [ view ] |
| | | SeanS | | 12/17/2009 11:56:00 AM |
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| 300 ZX | | Excellent communication from Gilbert. The actual trucking company was a little lax in communication, but my vehicle was loaded with care, delivered on time and un-harmed. The only downside was trucker had trailer problem and didn't give me a call t... [ More ] | | Thanks Terry and I hope that you could a job soon in CA now that your in Los angeles.We appreciate your business too. [ view ] |
| | | Terry | | 12/16/2009 4:23:00 PM |
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| Extremely happy | | I have heard horrible things about transport companies. However, I was more than amazed how everything worked out for my when I contracted your company for service. This is the first time I used s transport company and I am glad I picked you. Not ... [ More ] | | Thanks Richard and always keep us mind. [ view ] |
| | | richard velasco | | 12/15/2009 6:37:00 PM |
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| Absolutely the best! | | This was first time transporting a vehicle, and it could not have been better. Everything from the transport company and my contact, Gilbert, was top notch. The whole experience really surpassed my expectations. The carrier, JC Transport, was also... [ More ] | | Thanks Darin and I hope your enjoying your Mercedes Benz.call us anytime at 818-826-3216 [ view ] |
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| Excellent service | | They did great job and the service was excellent.They saved my money on rental car by delivering early. Thanks to 5 star.You certainly deserve the name. [ View ] | | Thanks Nagendra and I hope you will find yourself an apartment as well. [ view ] |
| | | Nag | | 12/15/2009 12:44:00 AM |
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| Great, quick service! | | Gilbert/ 5 star nationwide really took care of my order! It was very quick from pick up to delivey and I am very impressed.
I definitely recommend him for any auto shipment...thank you!!! [ View ] | | Thanks Naomi and we really appreciate your business as well. [ view ] |
| | | naomi | | 12/14/2009 11:49:00 PM |
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| Vehicle Transport | | Gilbert was awesome! Got hold of him on saturday with my request. Monday was the first available day for pickup. Car was picked up on tuesday morning!! Delivered in 5 days in great shape even though the weather was raining and snowing. Great carrier,... [ More ] | | Thanks Ron for your kind words..Always keep us in mind for your next purchase of your vehicle at 818-826-3216 [ view ] |
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| 5 Star Nationwide | | The first time I used the services of 5 Star Nationwide was when I needed to transport a Citroen, when transporting this much caution is needed. I was very pleased with Gilbert's 5 Star customer service. After that time I've used the services of 5 St... [ More ] | | Thanks Luis..always keep us in mind. [ view ] |
| | | Luis Paulino | | 12/10/2009 11:35:00 PM |
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| Excellent shipping experience | | This was my first time shipping a car long distance so I did some research before I purchased the car(a 1969 Karmann Ghia). I am quite particular about my cars and decided to ship it in a closed truck. Many of the quotes I got charged extra for doo... [ More ] |
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| OUTSTANDING | | Absolutely seamless process with on-time pickup and delivery. The driver provided several update phone calls which were appreciated and helpful in our planning. Call Gilbert at 5- Star Nationwide for excellent customer service and follow-thru. [ View ] | | Thank you Rusty for your kind words and your business as well.call us anytime at 818-826-3216 [ view ] |
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| I call 5 Star Nationwide before anyone else because.... | | Gilbert and Mike at 5 Star Nationwide are two of the most incredible shippers Ive ever used. We ship vehicles all over the country and they never cease to amaze me! Radically fast pick up and deliveries. Top shelf customer service. Great communicatio... [ More ] | | Thank you Bill and I hope you are enjoying that Ferrari.I hope I could ride on those in the near future.call us anytime at 818-826-3216 [ view ] |
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| Shipment | | Gilbert makes things happen. While it was not the cheapest delivery (Enclosed Truck) it was what I ask for. Fast and within 3 days. Gilbert made it happen. This is the second time he has come through for me. The driver even went out of his way to ma... [ More ] | | Thanks Eric for your kind words and even calling me back if what is the site you could post a review.It really makes a difference when a customer call me and even to Thank me personally.You are always welcome and always keep us in mind. [ view ] |
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| HORRIBLE - DAMAGED BRAND NEW CAR- $70K | | I contacted by 5 Star Nationwide to deliver my brand NEW 2010 Cadillac CTS-V ($70K) from the dealership in Michigan to Georgia. I was told by Gilbert/Lin that my car was FULLY INSURED. They assigned Dejuma Auto Hauling (Lawrenceville, GA) to pickup... [ More ] | | We are terribly sorry for the damage done to your vehicle, and your car IS fully insured. Please understand that the contract is between you and Dejuma Auto Hauling. The Carrier (Dejuma) has filed the necessary paperwork, and is ensuring all the necessary repairs are completed by a Cadillac dealership quickly and flawlessly.
Again, we are terrible sorry for the damage and inconvenience. However, 5 Star Nationwide is simply a broker that secures truck space for your vehicle. We HAVE returned your calls, and have maintained regular communication with you and Dejuma to ensure all necessary repairs are completed.
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|  | | Marvin | | 11/30/2009 1:15:00 PM |
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| Review | | Gilbert is very good at his job, very good personal care. He worked out a very small time frame for pickup. It was great to have the vehicle delivered early, saved me a lot of trouble. Can not say enought for the personal care that Gilbert gave, d... [ More ] |
| | | Jim | | 11/27/2009 11:26:00 PM |
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| Total performance of company | |
I picked 5 star Nationwide because they have a good reputation, and because I was favorably impressed with
everyone I talked to including the driver of the transport. They did not ask for any funding up front and they
did not collect any money ... [ More ] |
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| California to Illinois made easy! | | I've now used five star on two occasions and both went very well. I found Gilbert to be very helpful and he made what can be a stressful, nervewracking situation very smooth. Keep up the good work Gilbert! I wouldn't hesitate to use them again. [ View ] |
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| Treated my Camaro like gold! | | I must say I was extremely sceptical and a nervous wreck based on the low price but rolled the dice. That being said, Gilbert at 5 Star Nationwide did an excellent job from initial phone call to vehicle delivery. They shipped my car in 2 days from ... [ More ] |
| | | Alex | | 11/10/2009 6:38:00 PM |
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| Highly Recommend!! | | 5 Star was on top of things from the very beginning. They were prompt, courteous and willing and able to accomodate my request for immediate shipping. I was kept aprised of every step either by telephone or email and was always provided with contac... [ More ] | | Thanks Heath!Give us a call on your way back to NY and enjoy the hot weather in that Porsche 773 747 2871! [ view ] |
| | Heath | | 11/9/2009 5:40:00 PM |
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| Auto Transport GA-FL | | Thank you Gilbert for making this transport seamless. The vehicle was picked up on time and dropped at our door on time just as promised. Gilbert was easy to reach by phone prior to, during, and after the transport. We were even able to reach him... [ More ] | | Thank you Susan..I hope your daughter will be enjoying that car.Call us anytime at 818-826-3216 [ view ] |
| | | Susan | | 11/5/2009 3:13:00 PM |
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| Great service! | | I was very skeptical when trying to find an auto shipper online - it was a bit scary for me - who knows which are scams?? But Gilbert was VERY honest about costs and who was paid what. He even gave me advice in case I didn't use their services ab... [ More ] | | Thanks Janice..It was a pleasure working with you too.Give us a call anytime at 818-826-3216 [ view ] |
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| USED THEM 3 times now | | These guys were great,Lin and Gilbert explained everything. They were the most reasonable priced. everything was on time and just as they promised. i have had them haul two vehicles and both drivers were excellent, they were super careful with my veh... [ More ] | | Thanks Tom and we are very happy to assist you anytime. [ view ] |
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| Great Service ! | | These guys were great! I had another car transported by another company before, but Gilbert was there for me and was very professional, promptly returning calls and giving the best assistance you can get. The price was also very competitive and the ... [ More ] | | Thanks Tony..It was a pleasure as well.Call us anytime at 818-826-3216 [ view ] |
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| Dishonest, Unprofessional, Neglect | | Assigned to Coval Transport and made arrangements for car to be picked up on Oct 27 instead they came Oct 26 so i worked around they're schedule. Gilbert NEVER picked up 98% of my phone calls and he was dishonest about what the status and where abou... [ More ] | | I apologize that you feel, however I hope next time you be honest when writing a review.
ONE
You called us Saturday Oct 31st at 3:00,3:15,3:45,4:30,5:15,6:00,7:30 and 11:34 and at midnight.
You called Sunday Nov.1st at 7:30,8:15 ,8:45,9:15,10:30,11:10 and you are claiming that you never talked to us.???
We assigned Coval transport which we have used several times and never had a problem.
TWO
We assigned a 2 man team and they were brothers, so the phone number that we gave you was one of the brother’s numbers.
THREE
You put most of your stuff inside the vehicle which is not allowed in the transportation industry, but we tried to work it out for you for the carrier for the same price,
FOUR
Your car received two very minor scratches on the bumper, not MAJOR damage as you claim. We have the proof on the bill of lading that the carrier faxed us.
LASTLY
The carrier was more than willing to try and fix the problem, but you started cussing and swearing at the carrier. How do you think they could fix the problem?
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| streetrods transporter | | Gino hooked us up with the BEST company around. This was our first time transporting our streetrods and we were quite nervous. When Excellence Auto Transporter showed up what a CLASS ACT.Our cars were delivered at the time we picked and they were per... [ More ] |
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| 5 star nationwide | | I own a business in Nebraska and being self employed you find out you work 7 days a week often.Previous to the delivery in Alabama i bought a Tahoe in California.Gibert replyed on a Sunday after i went online for bids on delivery.I was a rookie on tr... [ More ] |
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| positive review | | best i have used, exactly as promised as matter of fact better than promised. Gilbert is the best and will not lie and i was so pleased it arrived almost a week ahead of schedule. from tx to wv was a total from pick up to roll off, 33hours and the d... [ More ] | | Thanks Tommy and I really admire what you do.call us anytime at 818-826-3216 [ view ] |
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| The right choice | | I contacted 5 Star Nationwide and talked to ( Gilbert ) and they hooked me up with Fast and Furious. The driver Ivan was very meticulous and took great car of my Ferrari. Ivan called me from the road a couple of times to update me on delivery time an... [ More ] | | Thanks Chris..I hope you could refer us to your friends too.call us anytime at 818-826-3216 [ view ] |
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| Excellent transport service | | 5 Star Nationwide provided an excellent service in moving my 1988 M3 from Illinois to Virginia. Pick up was the next day and delivery was as fast as possible within the speed limit. Gilbert at 5 Star was excellent to work with on the telephone and ... [ More ] | | Thanks Lyn..It was a pleasure as well.Give us a call anytime at 818-826-3216 [ view ] |
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| Fast and Great Customer service | | I Googled for transportation companies to take my Corvette from Florida to Boston. These guys were the first to respond and had the best rate.Gilbert called me and super nice and he explained everyhting how it works.The next day I called to confirm t... [ More ] | | Thanks Isaac and say Hi for me to Aimee..Give us a call anytime at 818-826-3216 [ view ] |
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| Transport Vehicle | | Gilbert was excellent, he provided excellent customer care and service. The car carrier he lined up was also customer service oriented. The car came from Texas to North Carolina in 3 days. I was very satisfied with the overall experience. The car ... [ More ] | | Thanks Isaac.I hope your enjoying your brand new car.Call us anytime at 818-826-3216 [ view ] |
| | | David O. | | 10/12/2009 8:16:00 PM |
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| Will recommend 5 star nationwide to everyone! | | Hello all,
5 star nationwide has an excellent customer service. I was sick and tired of other car shipping people and then approached 5SNW. Gilbert is awesome, he really does care for his customers, my car was picked up the day after I made the re... [ More ] |
| | | Madhu | | 10/7/2009 11:05:00 PM |
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| FAST SERVICE | | This is my second time using this company and Gilbert always give me the best price and service.I was skeptical using them the first time but everything went out great and this second shipment went really smooth.Thanks again and I will be calling you... [ More ] |
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| Move Audi from Palatine, IL to Reno, NV | | I never shipped a car before. I'm now disabled and couldn't make the 1900 mile drive myself. After days of research and much angst, I selected 5 Star Nationwide to ship my Audi. Unlike my furniture movers who screwed up everything in every way, 5 St... [ More ] | | Thank you Richard for the good words that you are putting for me . I'm Glad that you like my service. Enjoy Reno NV. Gino [ view ] |
| | | Rich V | | 10/3/2009 11:41:00 AM |
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| 5 Star Nationwide an appropriate name | | I was inindated with no less than 30 emails and 20 phone calls. 5 Star Nationwide and Gilbert was probobly somewhere in the middle. I had heard all the lines of why the other "BROKERS" were the best, but Gilbert opened up the conversation w... [ More ] | | Thanks Michael for your kind words.We always try our best to help everyone and HONESTY is always our policy.Call us anytime at 818-826-3216 [ view ] |
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| General Comments | | This was my first time using an auto transport company and therefore have no other terms of reference. I am however a senior business person having owned and operated a variety of companies. I found the overall approach of the company to be excellent... [ More ] | | Thanks Robert.I hope you could get that corvette driven from the storage and drive to Canada.Always keep us in mind and call us anytime at 818-826-3216 [ view ] |
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| Great Experience ! | | I was kind of apprehensive about having my car transported across the country from the East to the West coast. I was nervous if I could trust people with my car. To my relief, I found Gilbert at 5 Star Nationwide ! He gave me clear information abou... [ More ] | | Thanks Michael.I hope your enjoying your smart car and I always wanted to have that too,Maybe I will come across you here in CA one of these days.Just give us a call anytime at 818-826-3216 [ view ] |
| | | Michael R. | | 9/24/2009 2:53:00 PM |
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