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Created: May 22, 2009 v1
Comparing Auto Transport Reviews to the BBB

Many visitors like yourself want to make sure you are making the best possible choice when choosing an auto transporter. TransportReviews.com always recommends that you not only use the information found on our site to make a decision, but you should get as much information as possible before making a decision. Another popular resource is the BBB.

There are many differences between Transport Reviews and the BBB that can be confusing, so we've put this page together to help you get a better idea of how both resources can help you.
Transport ReviewsThe BBBNotes
Allows customers to file a complaint against a companyYesYes
Makes the customer complaint viewable to the publicYesNo
Gives the company the option to respond to a complaintYesYes
Makes the company's response viewable to the publicYesNo
Allows customers to provide positive feedback on a companyYesNo
Provides an overall ratingYesYes
Provides a COMPREHENSIVE overall rating YesNoThe BBB rating is only based on complaints and if the company responded to complaints. TR is an average of both complaints and compliments.
Allows companies to support their serviceYesYes


SOMETHING TO THINK ABOUT: Most auto transporters ship several thousand vehicles a year, some over 10,000 vehicles. Both Transport Reviews.com and the BBB represent a very small number of customer opinions. In most cases, over 95% of customers never share their opinions. So, are those happy or un-happy customers?


Finding The Number of Complaints on BBB.org
Visit the BBB.org website and do a company search for the company you are researching. When you find that company you will be able to pull up a report on that specific company. When you get to that page find and view the Customer Complaint History link shown at the right.

This link will take you to the part of the report that shows the number of complaints that a company has had over the past THREE YEARS.
Finding The Number of Complaints on TransportReviews.com
Next return to TransportReviews.com and find the company that you are researching. On the company profile page below their overall star rating you will find a link for Distribution of Stars Report. Click on that link to see a break down of ratings for that company.
This is an example distribution of stars report. When reviews are submitted
  • 0 to 2 stars mean that the customer would NOT use the company again.
  • 3 to 5 stars mean that the customer WOULD use the company again.

    What you are looking to compare is the complaint history between the BBB and TransportReviews.com. In most cases you will find that there are more negative reviews on TransportReviews.com than on the BBB. The difference is, TransportReviews.com also allows positive reviews. So you get a more comprehensive view of a company.
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    Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

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