Review Report Review
Excellent, would recommend, despite a bumpy ride

Richard Submitted this review about Montway Auto Transport
Review made Live: 7/8/2014 12:21:00 AM
I am giving Montway an excellent rating, despite the fact that our experience was nail-biting at times. All "auto shipping companies" are really brokers, middle people. They connect someone that needs a car shipped with a trucker or trucking firm that will ship it. The shipping company that Montway contracted out to, Urban Car Trans, had us worried they would miss our delivery deadlines. I am giving Montway an excellent review because I think this could happen to any auto shipper. Once in a while, a job they contract out will get accepted by a trucker that's a bad apple. The thing is, what will the auto shipping broker do, at that point? In Montway's case, they stuck with us and fought to get the car shipped on time. When it looked like our must-meet deadline might be missed, our contact at Montway, Jonathan, volunteered to get the car, pay the COD on it out of his own pocket, and drive it to the delivery point, if needed. Fortunately, it was not needed. I think this drama will occur rarely. But, I'm happy to give Montway 5 stars for pushing our delivery through to success.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
119278
Quote or Order Cost:
$650